The Nottingham Hearing Practice (Nottingham Hearing Centre in Beeston) Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The staff are friendly, kind and professional."
• "I have been fortunate to see Alan each time and his friendly, informative approach and attention to detail remains top-notch."
• "I have never needed my ears clearing before, but the staff were so kind and help I felt very relaxed."
• "Courteous, competent and knowledgeable, he talked me through the procedures which were quick snd painless."
• "Alan was very friendly and very professional."
• "Jo was very professional and knowledgeable."
• "Steve was very professional and talked me through the procedure."
• "Alan was very friendly and welcoming."

Cons:

• "Despite phoning during the published opening hours, phone didn't get answered and I was redirected to voicemail."
• "I wasn't shown what the inside of my ear looked like, before and after treatment, so don't know if all the wax was removed."
• "Alan attempted microsuction on my left ear but it was too painful as I hadn't put any oil in it."

Ear Wax Removal and Hearing Restoration

Pros:

• "The procedure was quick and painless and I am able to hear again."
• "Both ears unblocked in about 20 minutes."
• "Very polite, genuine and empathetic service."
• "I was conformable throughout the procedure and my hearing is now much improved."
• "Jo explained how she would unblock my ears and showed me the inside of both ears."
• "He explained what he was going to do at all stages."
• "The wax extraction was very good and professionally completed to my utter relief."
• "The specialist I saw had good knowledge of the inner workings of the human ear, knew what the problem was, explained to me what had happened and fixed it!"

Cons:

• "Booked for ear wax removal on a Saturday morning maybe little more expensive at £85 than some others."
• "I had some ringing and shushing noise afterwards that went as my hearing returned to good again."
• "The oil can expand ear wax and seem to make things worse."
• "Nearly a week later, I'm still feeling pain and discomfort, especially in the right ear and may have some discharge."
• "I paid £84 and although this was for both ears, the wax in my left ear wasn't cleared."

Hearing Aid Services and Customization

Pros:

• "Over a period of several weeks I was able to trial different hearing aids and make sure which ones were exactly right for me before purchasing."
• "I visited The Nottingham Hearing Practice in Beeston in November 2022 to inquire about having new alternative hearing aids."
• "I cannot thank Jo Herrod, of The Nottingham Hearing Practice, enough for her patience and professionalism."
• "I have just bought new digital hearing aids from the Nottingham Hearing Practice."
• "I trialled 3 types of hearing aids and chose the Oticon Opn's."
• "I would highly recommend to visit this practice, for the personal approach from the Audiologists, down to the technology they are able to offer."
• "I had been having problems with my hearing due to excessive wax, my Doctor had 'fobbed me off' and I was nearly deaf in my left ear!"
• "I visited the practise after failing a hearing test for a new job."

Cons:

• "I suspect there may be cheaper places to go to, but I doubt the level of service will come close."
• "After a timeline dealing with the NHS that started off with an 'ear infection', and ended up with 4 operations."
• "I had a problem with an outer ear infection and wax build up."
• "My GP practice has stopped carrying out ear wax removal, a procedure I have needed every 1 to 2 years since the 1980's."
• "Initially, I was unsure about purchasing my hearing aids."
• "I have tried hearing aids from two other places."
• "I was recently in Beeston and I spotted that The Nottingham Hearing Practice did the procedure by micro suction."
• "I had been needing a hearing aid for years but was quite nervous about going along for a test."