"Everything was cooked quickly was was hot when it arrived at our table."
"They did manage to get the nuggets right and the sauces were reliably good."
"The food was excellent and piping hot. The chips were so good and the table service was excellent and our food was delivered very quickly."
"Honestly the best service I've ever received from a mcdonalds... the food was also top notch. Not cold or dry or untidy. Hot and tasty."
"The staff were extremely friendly and happy and the food was cooked and presented perfectly."
Cons:
"Been here many times but this time it finally annoyed with that I have to wait 10 minutes when it's dead also that cirencester can't seem to get get an order right with not putting all the items in the bag mean I get home to find my meal missing from it."
"Absolutely useless. Repeatedly cannot get a 3 product order correct."
"Food always cold by the time it gets home."
"I really had a bad experience I ordered and paid a meal for two but when I opened the bag I just found a meal for one."
"Disgraceful..... waited 12 minutes for 2 cheese burgers and large frys, only for them to be stone cold."
"Waited 20min for drive through order and when chicken nugget happy meals arrived there were nuggets in them and nothing else."
"Once again got home to find my grandson had a cheese burger in his happy meal in which we asked for chicken nuggets."
Customer Service
Pros:
"Staff seemed to be helpful towards other customers."
"A really friendly place, we went when lockdown was in place."
"Parnlita cured my Monday blues with her infectious positive energy."
"Shout out to all the staff at Macdonald's cirencester for all there help and understanding last night when a friends car broke down through the drive through blocking all the customers."
"The lad handing the food out on window 2 was really happy in his work, unusual to see at McDonald's and made a nice change."
"Pretty standard McDonald's, but amazing staff, a small child fainted near me, and one of the staff had come to offer assistance and called the first aider, all within a few minutes."
"Our server Michelle was absolutely amazing! She was so sweet and so kind and made our day with her patience and kindness!"
Cons:
"Went through the drive through this morning and the girl handing out the food was rude."
"Customer service was terrible. Our waitress was incredibly rude and had a very bad attitude."
"Called for breakfast at drive thru. I may as well have not existed at the payment window server's mind was elsewhere looking at her phone and not very happy."
"Service was poor they gave us some wrong items on our order when i took it back instead of throwing it away the staff put back with other breakfast items."
"Again ignorant staff! I waited over 12 minutes to get served ended up ordering on digital a screen which I dislike using."
"Drive thru was so slow!"
"Poor service and when a tad busy the milkshake and ice cream machines always break down."
Facility & Location
Pros:
"Store was quiet, easy to park. Good visit."
"Its in a good location next to an Aldi supermarket and main road."
"A quiet McDonald's built with local stone with easy access to supermarkets nearby."
"On the whole a very good McDonalds that very rarely disappoints."
"The best McDonald's we have ever had !!"
"Very good click and collect parking facilities with lots of numbers to park in also."
"Really clean, and comfortable."
Cons:
"Parking is a bit tight. And their ordering machine was a bit temperamental."
"The outside space is small so not a lot of parking or waiting for orders available."
"Only criticism is that the delivery truck parked across 3/4 parking bays, when there is already limited parking available, leaving us nowhere to park up."
"The car park is a nightmare when busy as there just isn't room to get in or out of the parking spaces when the drive thru is backed up."
"Parking are limited but nearby ALDI car park can be used if they allow."
"A poorly designed McDonalds; the car park entrance can get easily blocked meaning the roundabout gets blocked. Limited tight parking."
"Only problem with this location is the vehicle access during rush times."