Reptile Ranch Reviews Summary

Customer Service

Pros:

• "Sandy and John (the owners) have always been on hand to answer questions and help me out."
• "John and Sandy are extremely helpful and knowledgeable, and I now count them as friends."
• "Sandy & John always take the time to have a chat and answer any questions."
• "They were so patient and always had the animals comfort as their priority."
• "Customer service is beyond fantastic, they are hard workers always doing there best to keep on top of there endless list of jobs, but never too busy to greet everyone and answer all questions."
• "Sandy was really patient with my 10yo daughter who was buying her first cornsnake."
• "Sandy was ever so helpful even starting from the telephone call before I went nothing was too much trouble answering my questions."

Cons:

• "We called to ask until when they are open, then we drove for an hour to get there just to get the door closed in our face 25 mins before the shop was supposed to close and when trying to explain we brought the kids all the way just for this there was no sorry or any kind of empathy."
• "If that’s how they treat people we can just wonder how they treat animals."
• "Got sold a snake that was clearly a lot older than It was, not knowing anything about snakes at the time."

Shop Experience

Pros:

• "This is clearly a shop where the owners really know and love what they are doing."
• "The place is kept clean none of that usual pet shop odour."
• "Every one of the animals on display was happy and healthy in stunning vivariums!"
• "Brilliant reptile shop with very knowledgeable owners and reasonable prices."
• "The shop always smells fresh and clean, and you can tell they take pride in their shop and the welfare of all the reptiles."
• "The shop itself is well looked after and clean which gave us confidence to buy from there."
• "Very clean shop, all animals well looked after and nice stock of supplies."

Cons:

• "Sometimes it isn't clear what reptiles are for sale, and what are for show or being looked after."

Animal Welfare

Pros:

• "All the animals were really friendly, even the biggest snake I’ve ever seen in my life!"
• "Reptiles are very healthy and looked after well."
• "All the animals we saw looked in great condition."
• "The animals are well looked after."
• "All the animals look so happy and are very well looked after."
• "Super friendly, with clean enclosures always and the animals look genuinely happy."
• "Animals were healthy and staff were very clear and helpful."

Cons:

• No negative comments regarding animal welfare were provided in the reviews.

Product and Service Quality

Pros:

• "They sorted out the full set up and gave me lots of advice and I know I can rely on them for any after care."
• "Great choice of decorations and foods."
• "The live food is of high quality."
• "All equipment including vivs, bulb fittings/bulbs, decorations, sand ect is of a great standard with reasonable prices for all their products."
• "Always brilliant advice amazing customer service and excellent quality of food and equipment."
• "The live food (insects) always looks very healthy and the boxes full."
• "They supply very healthy pets from expert breeders and suppliers."

Cons:

• No negative comments regarding product and service quality were provided in the reviews.

Education and Engagement

Pros:

• "Both John and Sandy were very engaging and they had two classes of children, jaws dropped in amazement, dying to know what they were going to bring out to meet them next."
• "John and his assistant Skye taught the kids about these fascinating animals, and helped even the most timid learn to handle them."
• "Last month reptile ranch provided the main event at my son's 9th birthday party - it was such a hit."
• "Last week John and Nige entertained at my daughters 5th birthday party. They were incredible!"
• "The animals themselves were really friendly and all of the children were able to have a photo taken with them."
• "It was jam packed full of information and targeted specifically at the audience in such a way that each child felt connected and part of the entire afternoon."
• "I attended a children's party where these guys were the entertainment and wow were we all entertained, what a great educational and fun experience."

Cons:

• No negative comments regarding education and engagement were provided in the reviews.