Lincoln Reptiles ltd Reviews Summary

Customer Service

Pros:

• "They have always been available for advice and anything I need."
• "Provide aftercare and support if needed anytime of day."
• "The staff were so helpful and allowed us to view the animals we were interested in buying whilst giving us information and advice on them."
• "The team at the shop also cater to birthday parties for children where they bring along exotic pets for young minds to learn about."
• "Messaged about picking up a new vivarium, very fast reply!"
• "All the guys and girls are extremely knowledgable and friendly, never worry about asking any questions as between them we always get a fair and honest answer."
• "Knowledgeable staff always on hand to give advice and answer questions."

Cons:

• "She told her a Royal Pythons only get 2.5ft and only need a 2ft vivarium for it's whole life!!"
• "When going into the shop I completely trusted the lady telling me about what was best as being in a reptile shop I thought that it was the most sensible option. Now I just see it as them pushing the most expensive option on me."
• "I emailed them and they never got back to me. Just be careful."
• "Very tardy responses to email queries, as well."
• "After pointing out that all goods should still be in full working order and told a new one would be sent to me as I was unable to make the long journey due to lockdown rules they chose to completely ignore my complaint and did not replace the lamp."
• "Rude rude rude very condescending and spoke to myself and my husband who are experienced reptile keepers like we were school children."
• "Its only when she smells death she knows they have hatched! And that she doesnt really CARE about them!"

Shop Experience

Pros:

• "Fantastic shop with a wide range of animals."
• "This place is just wonderful."
• "The only place to go for exotics, from lizards and snakes to frogs and amazingly cute skunks and foxes. These guys know their stuff."
• "Great shop."
• "A good selection of reptiles, small animals, birds & invertebrates."
• "Great little place with knowledgeable staff."
• "Couldn’t suggest getting a new reptile anywhere else, they care for all their animals and make sure they are given the best homes :)"

Cons:

• "Sadly there was no parking allowed as it's situated on an urban clearway."
• "Just wasted a lot of my time in traveling to this shop only to be told that I couldn't buy a mouse because I didn't have photographic evidence of the cage it was going to."
• "Very small, very cramped. Not particularly friendly and wouldn't go there unless I have absolutely no choice."
• "The store is long and very narrow with two more steps inside so if you are in a wheelchair this is an absolute no go."
• "All the equipment & decoration they have for sale is covered with an inch of dust."
• "The store itself was accessed by a large step with a narrow doorway."
• "Trying to extort people by selling a pair of wc emerald tree boas for 4500."

Animal Welfare

Pros:

• "All reptiles are looked very well looked after."
• "The animals are clean, healthy and well cared for."
• "All reptiles and mammals are very healthy and kept in great conditions."
• "The various critters seem well cared for."
• "All animals & enclosures in excellent condition."
• "They have an incredible array of beautiful, healthy animals, and the vivariums looked amazing!!"
• "These guys seem to have animal welfare as a priority."

Cons:

• "I am extremely disappointed to know that the living conditions she was in in this shop were not up to scratch."
• "The vivariums the reptiles were in were too small, dirty and poorly setup."
• "Some of the reptiles on sale here look like they have some serious health issues & don't look very well kept."
• "Only problem I've ever had is not being able to return / exchange an unused product as I was misinformed about the item."
• "Put a deposit down on 2 rough ts over the phone which was great. I noticed when leaving the shop they both had black patches on them but thought after a shed theyd be ok, But after a few days i noticed one was clearly sick."
• "Called in here today, & got to say, was pleasantly surprised, a local independent pet shop, that ACTUALLY know what they are talking about!!!"
• "I later find out by further resources that keeping a tortoise in a vivarium is the worst thing you can do."