Cherry Lane - Barnett Hill Reviews Summary

Staff and Service

Pros:

• "Staff were helpful and the checkout staff were pleasant."
• "What a lovely friendly place, I took my two elderly parents for their first outing in wheel chairs, and our dog."
• "All staff were amazing."
• "Really helpful staff and happy experience."
• "The staff are very helpful and friendly and there are lots of good bargains."
• "Very friendly staff."
• "The staff at this Garden Centre are flawless in their endeavours towards serving customers."

Cons:

• "Very disappointed today we came for afternoon tea and cakes for my nans 91st birthday to be told sorry it is only served till 4pm by a rude member of staff."
• "Some staff were very rude."
• "Service was very slow in the cafe and staff weren't very friendly."
• "The staff in restaurant didn't know who was doing what."
• "The staff who serve are rude and snappy."
• "An officious member of staff was blocking the designated area roped off for the queue to the till."
• "Appalling customer experience. Went to pay for plants but shop assistant was standing in the actual queue filling up sweets at the till."

Cafe and Food

Pros:

• "Had fruit scone in cafe which was dry although tasted ok."
• "The cafe, food and service are excellent."
• "Cafe is well laid out one way in one way out. Well spaced tables good selection of food, snacks & drinks."
• "Nice to be able to enjoy a Coffee and sit outside in the sunshine."
• "Food is very good and reasonably priced."
• "A cafe that serves gorgeous food."
• "The cafe has tasty cakes and a great selection of drinks."

Cons:

• "Beware of the cafe too as it has high class prices with low grade quality."
• "Took our granddaughter there today. Food was awful. She tried hers and wouldn't eat it so I tried but vegetables were unrecognisable and horrible."
• "We spent almost an hour queuing for 4 drinks and 2 cakes, the service was absolutely awful and the cakes were dry."
• "Food in the restaurant is mediocre and overpriced."
• "Never have I been served food by someone so snooty about serving awful food in an unsanitary environment."
• "Food was only adequate and service is slow. Not very impressed at all."
• "Wife had toasted teacake which took a while to come and was cold."

Facilities and Accessibility

Pros:

• "Plenty of allocated disabled parking near the entrance/exit."
• "Cafe large inside and outside seating. Kids play barn with seating for parents."
• "Loads of parking space."
• "Easy accessible toilets."
• "A small but perfectly formed garden centre that has quite an eclectic range of goods."
• "There's also an indoor children's play area, aquatics centre, pet foods, clothing, shoes, toys, furniture, crafts, groceries, and so much more!"
• "Great garden centre with huge seasonal variety."

Cons:

• "However, I was with a disabled gentleman that wanted to access the cafe, unfortunately the position, and the isle setting, made it a difficult, hazardous quest worthy of a Hobbit and a magic ring!"
• "The garden at the front of the building was overgrown and full of weeds."
• "Ghetto speaking santa, that looks 21 years of age, a leak in the grotto, Wet presents."
• "Very expensive. And my last visit a member of staff was making a fuss over the new £5 note as she claimed she was vegetarian when I handed it to her and didn't want to hold it."
• "Quite expensive and too much disabled parking by the entrance, if you have a knee replacement like myself you have to park higher and use steep steps or a large slope, hard to get into and long way to carry items back to your car."
• "The Brake on the trolley did not work."
• "Toilets were absolutely disgusting to the point I wouldn't even let my dog toilet in there!"

Products and Pricing

Pros:

• "Inside the place has been overtaken by products you can find in b&m or the range."
• "Great selection of Christmas gifts, garden supplies along with homeware and food."
• "An excellent choice of products at very keen prices, well displayed."
• "This is our favourite garden centre, excellent quality and prices."
• "Love it here... it's a lovely garden centre and great value compared to some local competitors."
• "The independent pet and tropical fish shops are excellent."
• "The selection was fabulous, staff very polite and efficient despite being busier than normal."

Cons:

• "What do I find, something that resembles a shopping centre, it's far too commercial."
• "Bought two plants, one of which split into two within 2 days of buying. Two days later the remaining part collapsed."
• "The garden centre is generally overpriced also, but a good place to check out a product and buy it online at a normal price."
• "Since Cherry Lane took over from Wyvale the garden centre has gone way downhill. It now sells cheap and tacky products like a bargain shop."
• "Garden products and plants leave a lot to be desired."
• "I was disappointed to pay full price for inferior plants."
• "Barnett hill has gone downhill! Horrendous Now selling toilet roll stacked to the ceilings alongside washing up liquid and spaghetti hoops!"