"Kelly and her team always felt available and approachable."
"Whenever I have phoned with questions/queries, Jess and her team have always been extremely pleasant, nothing has been too much trouble."
"The communication from them was brilliant."
"They were helpful to no end even when our buyers were an absolute nightmare they remained professional throughout!"
"If I have phoned and had to leave a message, I have always had a call back the same day from either Jess or Sophie, in response to my message."
"Absolutely Brilliant service, kept me updated every step of the way."
"Their customer service skills are exceptional, are polite and quick to respond to any queries."
Cons:
"I did not receive a call back."
"The lady on the phone was very very loud and very very condescending."
"The worst experience i ever had, the people don’t have any skills how to deal with the customer and not interested at all in improving."
"No email, no Welcome card when i moved. Had one and wine, from other estate agent. May seem petty to some but its the little touches that count. Would not use again or recommend."
"I would not recommend this agent. Having sold my house through them the service that I got was terrible. I was lied to and stuff not picking the Phone up even when I was out side the office."
"Not happy with the service at all and I advise everyone to stay away from this branch."
Professionalism
Pros:
"From the outset all the staff in this branch were organised, professional and very conscientious."
"Through out our whole experience, everything has been dealt with very professionally & efficiently."
"They showed excellent local knowledge and impressed me, for example, by bringing to the meeting details of all recent and pending sales of similar properties so as to help me decide on a fair price."
"I met with a number of agents and chose Bairstow Eves as the most professional of all those I met."
"Very positive experience from the outset. We were always treated with warmth, respect and professionalism, queries on either side were dealt with in a timely manner."
"I couldn't recommend this branch highly enough - everyone I have spoken to has been so kind, pragmatic and positive."
"The team were extremely helpful with my sale. The situation with the covid made things extremely difficult for me, Sophie Heppenstall helped alleviate all the stress of actually selling a property in these strange and stressful times."
Cons:
"Absolutley appalling customer service from a particular named Sophie."
"Would never use again. Paid a high fee for not a lot of service. Certainly not what i was promised on my valuation."
"The staff are rude and inconsiderate, they don't care they are knowingly ripping sellers off when they sell the properties well under their value because they are being sold to landlords that rent through them."
Mortgage Services
Pros:
"Sukie! Sukie got back to me within hours with the best mortgage offer."
"Sukie is just the best person to go to if you want to take out a mortgage he did his job as swiftly and smoothly very fast within the week we got our mortgage approved."
"Sukie did my mortgage and was the best advisor I had ever spoke to."
"Sukie Purewal big shout out for him helping me arranging the mortgage."
"Brilliant service from the mortgage consultant Sukie! Kept me updated regularly, secured me a great rate and extremely informative."
"The service and personal attention we received from Sukie Purewal was exceptional and beyond what we were expecting!"
"Sukie is a consummate professional! He is extremely thorough and efficient and kept me informed throughout my mortgage application."
Cons:
"Unless you want to use their in house mortgage services there is no point making an offer for a house if its advertised by them."