Vehicle Trade Centre Kilmarnock Reviews Summary

Customer Service

Pros:

• "The service was exceptional from Nicola. She helped us feel at ease and reassured me when I needed it."
• "Excellent customer service and buying experience. Nicola couldn't have been any more helpful."
• "Grant dealt with a weary, first-time buyer with the most professionalism. He deserves a medal!"
• "Can’t fault the customer service provided by Grant and the team at Bridgend."
• "Stephanie R was absolutely amazing. Wasn’t pushy about buying a car and spoke me through everything."
• "Malcolm was great from the start, went through everything to a fine detail and made the purchase smooth."
• "Grant Leishman was brilliant when we bought our car, thank you for making our experience really great Grant."
• "Malcolm Fletcher. 10/10 customer service. Always keeping me up to date on my purchase."

Cons:

• "Had to fight them to get a battery replacement on warranty. Disappointed to say the least."
• "The car I was looking to buy is actually in there compound and an absolute shambles."
• "Spoke to advisor on Monday, willing to put deposit down on car and told not to just to do it when I come down on Wednesday."
• "Bought a car 4 months ago and still I didn't get my v5c then I visit vehicle trade centre branch kilmarnock."
• "After 6 weeks, the problems started. Car struggled to get into 1st & 2nd gear, break warning light came on."
• "Took car to the garage turns out there was a fault and someone had had a go at fixing it enough to get it running again for the sale."
• "I've been very helpful and polite when I bought a lovely car from them and it developed a wee fault but to be fair they bent over backwards and fixed my car."
• "Had to return to the VTC following an accident, the guys couldn't be and helped me check out there cars in stock."

Product Quality

Pros:

• "Just bought my first proper car from here and I am so happy with it."
• "I bought my Vauxhall Astra from Bridgend Trade Centre in Kilmarnock."
• "I have just bought a rather stunning ford focus st from VTC in kilmarnock."
• "Bought a Ford Focus 1.0 from Grant who was really helpful throughout the whole process."
• "We found Vehicle Trade Centre online from the U.S. after researching reputable used car dealers near Glasgow."
• "Bought a car, listing mentioned 2 keys. Only provided with one."
• "Bought a second hand car a few days ago, after weeks of trying to find something we liked."
• "I recently purchased a car from the Vehicle Trade Centre, a mini Cooper."

Cons:

• "Purchased a vehicle last October from this mob and after having just put car in for MOT, the amount of things that it failed on was unreal."
• "Sold us a car with multiple faults cleverly hidden on collection."
• "Bought a car. Returned the car with issues. Told after 7 days in there garage car was fixed."
• "Bought a wee Volvo c30 on finance. They made me to sign the papers without even seeing the car, saying the car is in the work shop."
• "Bought a 2011 ml mercedes 11k cash after 4 months the brakes failed apon reaching a roundabout with kids in car."
• "Bought a car from this garage a few weeks ago, sold to me by grant leishman after I told him I was pregnant and looking for a bigger car."
• "Picked up a 2010 Mitsubishi L200 from VTC and it would be easier to tell you what was right with the car than what was wrong."
• "I purchased a car from Vehicle Trade Centre, Kilmarnock, in January 2020. During the test drive I identified a knocking noise."

Finance and Administration

Pros:

• "Finance was smooth using the company recommended by Nicola."
• "Grant talked through my options of finance and explained the car, the service history."
• "Thankyou to Colin at the kilmarnock branch for setting up my finance deal quickly and very sufficiently."
• "Grant (senior) at Vehicle Trade Centre was amazing And fabulous the entire process was smooth and easy."
• "Bought a car today, & was really looked after by the sales man, grant, he put me at ease."
• "Bought a 2013 Peugeot here a few months ago from Stephen and I still absolutely adore it to this day."
• "I bought a car from vehicle trade centre grant Orr was my salesman, he was very helpful from the start."
• "From the moment i walk into the office/ showroom i was welcomed will at a hello and a smile."

Cons:

• "Bought a car, listing mentioned 2 keys. Only provided with one."
• "I recently purchased a Citroën C3 Picasso from this outlet. A mixed review here. The sale went OK with no issues."
• "Not impressed at all by this company, when I bought car was told it had 2keys service history."
• "Have just got my lovely car Hyundai i30 from ayrshire trade centre loveeeeeee it. The sales guy was amazing from the word go."
• "Wish I taken this futher very bad experience with this company,I bought a Vauxhall zafira 2011 from them worst mistake."
• "Highly do not recommend buying a car from this garage, as I have had nothing but problems with my car that I bought here."
• "Firstly the salesman Steven McLean i dealt with was great told me everything I needed to know."
• "We have just bought our second car of the week. Excellent service, good price and very helpful staff."