Address: 243- 247 Lytham Rd, Blackpool, FY1 6ES, United Kingdom
Phone: +441253863700
Rating: 4.6
based on 173 reviews.
Staff Knowledge and Helpfulness
Pros:
"All the staff are friendly and extremely knowledgeable."
"The guys there were super friendly and knowledgeable."
"very impressed with the vast amount of knowledge these guys had on all their animals."
"The guys there have superior knowledge of the animals which are all in clean healthy environments."
"An amazing experience in this store. Staff are extremely knowledged and helpful."
"Staff knowledgeable and helpful."
"The staff are very euthusiastic and knowledgeable."
Cons:
"Customer service was okay but just seemed like they wanted the sale."
"Great store with knowledgeable staff, but after care is awful."
"Aftercare is shocking! My wife popped in to ask a few light-hearted questions and basically said it’s not my problem."
"Wrong advice given for multiple animals from this shop."
"We were told leopard geckos did not need any calcium supplements which led to the younger one we purchased having to be put down due to serious MBD and low quality of life."
"The Reticulated Python I ordered from here came in a box I wouldn’t consider adequate and without a heat pack so the animal was very cold."
"Not only that but the snake has mites."
Animal Welfare and Store Presentation
Pros:
"The shop was well presented and had a wide variety of animals at reasonable prices."
"Every animal enclosure looked really good. All the animals looked in good health."
"All the animals are clearly well looked after and you could spend a whole day here just looking around."
"All of the setups were clean and the right size, with all the animals alert / healthy and well cared for."
"The snakes look amazing healthy and transported first class."
"The lovely little gecko arrived in perfect condition, did not seem stressed at all."
"All tanks looked pristine, each decorated in their own way and staff were welcoming."
Cons:
"Sadly too many reticulated pythons and morphs, the same with corn snakes. Would be nice to see the normal reps on display more rather than in smaller tubs with only a label."
"I sadly won't be coming back anymore I'm not liking the new store and it's location."
"Looks like there is less animals in store now too."
"Sad that places such as these do not care for the well fair of the animals they’re selling."
"This place is a complete joke the manager and staff are selling sick reptiles."
"Mixed feelings . I bought a budgie off them (£50) who only lived for 4 days."
"The only thing I noticed was that other then seeming sad his claws were way too long, one curling in on itself."
Customer Service and Experience
Pros:
"Big thanks to Dane who gave us a whole lot of advise and was super friendly, saved me buying things I thought I needed but didnt!"
"The atmosphere at Blackpool Reptiles & Aquatics was so relaxing and welcoming."
"Staff are some of the nicest and down to earth people I’ve come across."
"Customer service was great, will definitely be returning."
"Absolutely brilliant shop. Couldn't decide between 2 pythons, spent at least an hour looking at them so Phil did a great deal for me to take both!!!"
"Been visiting the Reptile Room for 7 years now, and have always received top quality service."
"Absolutely fabulous customer service."
Cons:
"I sadly won't be coming back anymore I'm not liking the new store and it's location."
"There's no parking round that area and it's too much hassle to get to now."
"Store staff helpful but the courier has let them down couldn't tell a date let alone time so had to cancel."
"No effort whatsoever to apologise for giving us no information, or not calling us back, or even advising us they'll get it dispatched soon."
"It's in a rough area now which is just gonna attract people coming in who are just gonna browse and not buy anything."
"I'm going to advise people against using their online services because every time we try and phone them they never sort the problem out."
"When you are told inside the shop that it closed at 5:30 pm. And you call them at 4:50 pm to confirm this. And get there at 5 pm and they are closed."
Product and Service Quality
Pros:
"They sell quality healthy animals which make great pets."
"I ordered some frozen quail and mice from here Wednesday evening and the parcel arrived early Friday."
"Nick delivered the snake. Amazing service he kept me up to date on delivery time."
"I ordered a Gargoyle gecko in January and I was initially worried about the shipping - but my little guy came very quickly and shipped very well!"
"Heather was amazing with communication about dispatch and sending tracking info."
"When the gecko arrived the courier was really nice and arrived earlier than expected."
"Absolutely outstanding service..!!"
Cons:
"Bought on the wed/thurs told it would be delivered on the fri or sat. Saturday comes hadn't heard anything."
"Once they received the tegu I sent as partial payment for 2 retics, which they said would keep as a shop pet, but less then a week later were selling it."
"The 100w basking spot bulb was too high of a wattage as my tank temperatures were reaching 47+ degrees."
"I understand that there is a tier 3 lockdown due to a pandemic. But you should not let your customers feel so alienated and standing in a doorway to be served there."
"They may be okay if you're in closer proximity maybe, but ordering online was shocking."
"Frozen delivery arrived a full 24 hours late and was mostly destroyed."
"My mother ordered live food from here a while ago they took the money but we never received the product."