Currys Reviews Summary

Customer Service

Pros:

• "Andy and Chantel helped my friend Stan with buying a new TV, setting up an email address and changing supplier for Internet and phone service, excellent customer care much appreciated all you both did thank you so much you are both a credit to Curry's."
• "Visited store yesterday for a lap top cable. The girl at the returns counter could not have been more helpful excellent customer service."
• "Curry's you should be very proud of your team at this store! Excellent service."
• "Alex was brilliant. Really helpful and went out of their way to help me out when buying something."
• "The sales assistants that dealt with us were extremely polite and helpful."
• "Friendly, considerate and knowledgeable support from a thoroughly decent person."
• "Great service from helpful and friendly staff."

Cons:

• "DO NOT BUY ANYTHING FROM CURRYS!!! I spent £2500 on a 75 inch Samsung TV. I’d only had it 14 months and the screen went on it."
• "Big Shocker!!! Don't usually write a bad review, but the staff here are nothing far short of ignorant. Unwilling to help, and you can find yourself stood for anything up to 15-20 minutes without assistance, even when you've asked for it."
• "What has happened to Currys? It used to be filled with helpful knowledgable staff… today, it seems they now employee surly and unhelpful staff with no interest in retail."
• "Only go when I have to, some of the staff rude and walk away from you as soon as they think they not going to get a sale."
• "The people they employee at this branch don't care about their job nor do they actually want to help customers."
• "I have never met a more disinterested salesman."
• "Every time I go in this store, getting hold of staff is a joke, then when you finally do they just don't seem to be bothered, like its an effort to serve you."

Product Availability and Stock

Pros:

• "Was no problem straight swapping some bluetooth JVC speakers we purchased and they were faulty after a week or so, they would not charge and of course they could not have known this."
• "Wow, got just what I wanted ordered online and 2 hours later collected it in store."
• "Ordered replacement hob at 8.30am and was ready for collection when the store opened at 10am."
• "We got what we wanted, two items, both at great value for money."
• "Ordered a 58' 4K television on the app, absolutely flawless process."
• "I ordered a microwave online to pick up at the Blackpool store. The staff couldn't have been more helpful or friendly."
• "Good selection of products."

Cons:

• "Came here looking for a new fridge freezer to be told that we are unable to get one without ordering online and instructed us we had to get it delivered to our address."
• "To get the best from Currys you need to shop online. I went in for a microwave but they had very few choices."
• "It may be full of cheap TV's and overpriced white goods but if you go into the store and are going to spend anything over £400 you should check online before buying."
• "Returned faulty TV. Had to wait a week. TV returned to us with screen impact damage - an obvious write-off."
• "Ordered and paid for a TV at 10am for same day collection. Turned up at 5pm to be told my order has been cancelled as they didn't pick it in time."
• "Absolute shambles. Ordered a TV and was told it would be 2-3 days before it’s in store, now over a week and a half later I’ve heard nothing from them."
• "All she told us was that both appliances we had enquired about were not available, either in store or online *why are they on display if they aren't available!!*"

Pricing and Financial Options

Pros:

• "The 0% finance was a massive selling point."

Cons:

• "They then slapped on a £10 delivery charge."
• "Terrible customer service as usual. Arrived to pick up online order, to be told the speaker increased in price by £30 and missed the 24hr collection slot by a few hours."
• "Don't go here if you want an SD Card, they advertise them online at £6.99, they say they have them in stock and you can collect from store. You go they say they haven't got them in stock, and try and sell you a £20-25 one."
• "Popped in to buy a new TV as ours had given up... the price was higher in store than the online currys store."
• "Got to paying for it, she said, would you like a washing machine pack that we are currently selling? no thanks. Do you want breakdown, no thanks. We did ask for delivery and removal of old machine and set up of the new one.... wait for it.... an extra £90 in total."
• "So fed up of my new gas cooker I cannot light the oven the flame keeps going out... I will have to have it replaced that means 115 pounds more to get new one fitted."
• "Do not use this store. Do not park in this retail estate. They are just robbing people of £100 per visit."