Bounce Play Centre Reviews Summary

Facility and Cleanliness

Pros:

• "The place was spotless clean."
• "The play Centre is always so clean when we come here and the staff are all so lovely too!!"
• "The bouncy castles were clean and great fun."
• "Facilities always clean and staff have always been very nice."
• "The play centre is always clean and well maintained."
• "It's always really clean, the staff are friendly, amazing cake and my girls love it."
• "All of the equipment was nice and clean."

Cons:

• "The smell is overwhelming when you walk in like damp and sweat."
• "Disgustingly filthy equipment, sticky tables, and you'll need to wipe your feet on the way out!"
• "Tables feel horrible with the table cloth very sticky."
• "The toilets need knocking down, they're very grubby and cold."
• "Hardly any lights in the bouncy castle area some of the children were actually scared to go on them."
• "The type that are sticky from being wiped down instead of washed and all the food residue has just been pushed over the sides and gathered round the edges."

Staff and Service

Pros:

• "Everything from start to finish was well organised."
• "Food is reasonably priced, the table areas are kept on top of by staff."
• "Chrissy was our party host and she was wonderful!"
• "Georgia our party host was absolutely fantastic, nothing was too much trouble and she was great with all of the kids."
• "Staff are always on hand to help and are constantly cleaning."
• "Staff were helpful & attentive."
• "Staff are friendly, place is clean."

Cons:

• "Prepare to pay over the top price for pop and food."
• "But everything else very expensive."
• "Kitchen shut early so unable to order dinner."
• "Absolute poor organisation. Turned up for my daughter’s party booked for 13:15. Tables wasn’t prepared the unicorn we booked and payed for wasn’t ready."
• "Arrived and completely ignored by several staff members for 10 minutes."
• "Seems like there are new managers/owners. Out of the 7 staff working-only 1 knew how to smile or communicate."
• "Had a few staff members working but did notice a few standing around talking whilst there was a big que to order food and drinks."

Value and Pricing

Pros:

• "Food was lovely(half price too!) amazing staff really went out of their way to make my sons day special."
• "Has a cafe and food is amazing and fairly priced."
• "Great value for money."
• "Was also very cheap at £2.50 for a 2 year old."
• "Only cost me 14.95 and that was for a full 2 hours of fun!"
• "Good value for money, staff responded quickly to a small incident, plenty of seating and tables."
• "Food in the cafe was also great and wasn’t too expensive either."

Cons:

• "The food was greatly overpriced, our large? (really) tea n coffee cost £5..25 and both were just about warm so didn't bother with the food."
• "But everything else very expensive."
• "The refreshments are a bit pricey."
• "Food is under average. Over priced for what you get."
• "Tried overcharging by £5 in cafe."
• "The food is tasty but expensive."
• "Asda value frozen chips (saw the bag) taste like they are cooked in oil that needed changing last year."

Safety and Supervision

Pros:

• "Was very impressed with the safety and hygiene measures that have been put in place."
• "Hygiene and Covid safety rules were spot on."

Cons:

• "Older children were jumping off of the sides of the bouncy castles over the heads of toddlers."
• "The bouncy castles are not policed by staff and is very unsafe for children between 2-5."
• "Staff are friendly but don't marshall the equipment at all."
• "Go karts were not being supervised at all by staff."
• "The baby bit for under 4s was not monitored so I had to bring my 1 year old out several times as it was not safe with older children climbing allover the equipment."
• "My 6 year old daughter managed to get out of the building unaccompanied by any adult."