Clocktower Dental Reviews Summary

Staff Attitude

Pros:

• "Love the team."
• "Always met with a smile from reception, and everyone I've met is lovely and warm."
• "Everyone was super friendly and welcoming."
• "The receptionists & team here are always polite and friendly."
• "They were very friendly and professional team."
• "I was treated with utmost respect and empathic care."
• "We were greeted by friendly reception team(Maureen, Terena)."
• "Brilliant service from the front desk through to the dental assistants and the dentists themselves."
• "The reception team were really friendly and professional."
• "All of other staff members are nice as well, they gives you that welcoming smiles that makes one feel comfortable."
• "Nichol was great in showing me what to do on the forms and really polite to me."
• "The whole team was friendly, Maureen was the receptionist."
• "Fantastic receptionist she was extremely helpful."
• "Also would like to thank receptionist, Nicola Varsha."
• "Very pleased with how helpful the ladies in reception (Danielle & Maureen) were."
• "Varsha at the reception was also very friendly and welcoming."
• "Nichol at reception was very helpful and friendly."

Cons:

• "When I spoke to them they just said the toy area wasn’t used very often so they use it as extra storage space."
• "Except one of the receptionists that was there this morning she is bossing and very rude."
• "Waited for 25 min as they were running late."

Dental Care Quality

Pros:

• "Dr Keya is always efficient and highly skilled."
• "Dr. Keya and Kanchan were thorough and explained every step of the procedure clearly."
• "I feel like I'm getting the right care, my concerns are heard, and my teeth are finally not something I regularly worry about now because I know I have great dental care."
• "The dentist understood my pain and was able to ameliorate it with tender care and attention."
• "Dentist Nehali and dental nurse Taskia were very professional and caring."
• "The dentist exhibited a meticulous and attentive approach to providing care."
• "I absolutely hate going to the dentist due to past experiences but this time around Dr. Sindi made me feel very comfortable."
• "Rista and Jathika were great in taking care of me and were so careful with what I need."
• "The dentist explained to me in detail all the work and options I have."
• "My son has disabilities and special needs, he had a meltdown first time visiting which staff dealt with well."
• "Have been with this dental surgery for over twenty years."
• "My dentist, Keya, explained every step in detail making sure I understood my options."
• "Really happy with my filling that I got done last year by dr Nehali, it’s still in place and I don’t experience discomfort."
• "I have not felt any pain since and am loving how my tooth looks now."
• "Dr Nehali who is sooo lovely and non-judgemental."
• "Lorena is probably the nicest dental therapist I've seen."
• "Wonderful dental practice and amazing dentist Dr Nehali, and Binu and Kelly as part of the team."
• "My dentist was very understanding and did not in any way show judgement towards me and did everything she could to make me feel as comfortable as possible."
• "Im very anxious about any dental appointments but when I’m at clocktower dental they help relieve my anxiety."
• "Service was A1!"
• "The staff at this surgery are both extremely knowledgeable and friendly."
• "I am very nervous when it comes to seeing dentists."
• "Being a nervous patient I'm not a fan of the dentist, but I have to say Ruth makes the whole experience a lot better for me."
• "The dentist made you feel relaxed and informed about what she was doing."
• "Was given plenty of after care advice."

Cons:

• "This is the first experience with the dental clinic and it's a very expensive one."
• "Disappointed that I was asked/advised by the hygienist at least 3 times that she strongly advises me to buy their products."
• "I was not very satisfied with the results."
• "Felt pressured into agreeing to procedures I'm not convinced I need."
• "I find the scale and polish always feels rushed."
• "The dentist did not really listen to what I wanted."
• "I came in for a regular check-up and left with an unwanted gap in my teeth."
• "The treatment plan was very expensive and I felt like I was being upsold services rather than given necessary treatment."
• "The hygienist seemed to be in a rush during my appointment."

Facility

Pros:

• "The clinic is very modern and clean."
• "Surgery is very clean and follows all the COVID-19 protocols."
• "Clean and hygienic practice."
• "The place is always neat and clean."
• "I am always impressed with the cleanliness."
• "The waiting room is child-friendly."

Cons:

• "The toy area is used as storage."

Overall Experience

Pros:

• "Overall experience has been brilliant."
• "Always a pleasant experience at Clocktower Dental."
• "Have always had a good experience coming here."
• "Never had a bad experience."
• "From the moment I walk in, I am always treated so well."
• "It's always been a positive experience."
• "My family and I have been coming here for years and we have always been satisfied with the service provided."
• "Overall very happy with my dental care."
• "I would definitely recommend."

Cons:

• "I feel that the treatment is very expensive compared to other local dentists."
• "My recent visits haven't been great."
• "This time my visit wasn't pleasant at all."
• "The experience this time was far from great."
• "I felt that it was a complete waste of my time and money."

Recommendations/Suggestions

Pros:

• "Would recommend to friends and family."
• "Definitely recommend Clocktower Dental."
• "I would recommend this place, especially for those who have fear of dental work."
• "Highly recommended."
• "If anyone is looking for a dentist I always recommend Clocktower."

Cons:

• "Would not recommend based on the cost."
• "I wouldn't recommend if you're looking for a budget option."