Affordable & Stylish Reviews Summary

Customer Service

Pros:

• "The staff in A&S are absolutely fantastic!"
• "Sue really goes out of her way to deliver great customer service."
• "All the staff whether in store or fitters/delivery personnel are friendly and very efficient."
• "Very professional and friendly fitters."
• "The customer service was excellent."
• "Sue in customer service and the delivery guys were excellent."
• "All members of staff to be helpful, professional and even at some difficult times they showed patience and a willingness to just please."

Cons:

• "They charged me £800 for the minor electrical work, which mostly involved myself and the fitter waiting around for hours upon end for him to show up."
• "The female assistant with the liverpool accent and wrist supports was extremely rude."
• "Avoid at all costs, disgusted, and extremely poor customer service."
• "They are very quick to get the payment in full but then when things go wrong, their service and accountability is shocking."
• "Very rude service in general, they seem to think that they are doing you the favour"
• "It's a shame really as Sue was a joy to work with, the customer service just went downhill after the job started."
• "Our promised phone call never came. Communication is dire."

Quality and Workmanship

Pros:

• "It's very good quality and the great design has made the best of every tiny space in our small kitchen."
• "Both quality and service is always outstanding."
• "Karl is an excellent workman and can sort any problem out and his attention to detail is second to none"
• "The quality of workmanship was superb, the attention to detail from the fitter ‘Will’ was second to none."
• "The quality finish and workmanship of the kitchen units and granite is perfect."
• "all are stylish, and good quality fittings and excellent workmanship"
• "The end result was amazing 🤩 and I would highly recommend using their services."

Cons:

• "Cooking hob and shower tray supplied were not the same brand or specifications as agreed in the contract."
• "Measurements and design were not done by a professional, therefore ended up in excess wastage of units and materials."
• "They also did not fit the kitchen to a high standard as the fridge door did not fully open and the drawer under the oven is slanted."
• "A major water leaked happened which created damage to my floorboards."
• "Had a major leak from the toilet and ended up repairing whole kitchen sealing."
• "Electric oven was installed to the middle of tall units, making it difficult to use for a person with normal height."
• "Products were of poor quality."

Value and Support

Pros:

• "Buying from a small independent company like Affordable & Stylish ensures that they will always support you."
• "Got a great deal and was delivered on day as promised."
• "Would definitely recommend A&S."
• "Always very keenly priced and difficult orders sourced quickly and delivered sharpish."
• "Affordable and Stylish have delivered again. This company excels in customer service and no problem seems too big to solve"
• "Good value for money and personal service."
• "This company for delivering great service and value for money."

Cons:

• "As it is a family business, each complaint is personal to them and they only think about the money coming in."
• "They are very quick to get the payment in full but then when things go wrong, their service and accountability is shocking."
• "Massively overcharging me, stated 'why did you agree to the price if you weren't happy?' whilst completely ignoring the fact they had overcharged myself to what had been agreed by hundreds of pounds."
• "It seems the shop wanted to make money on top of what the trade people were getting paid."
• "They was so cold in the way they dealt with it, no remorse or anything."
• "don't bother to complain you'll find that they will ignore your calls especially when you have paid in full"
• "I would never use them again and recommend you stay away!"