PF Jones Reviews Summary

Towbar Quality and Fitting

Pros:

• "The tow bar for my car. Citroen C4 arrived a couple of weeks ago in perfect condition."
• "Knowledgeable fitter turned up on time and fitted, tested and showed me how to use it."
• "Very pleased with the tow bar for my Skoda Ocatvia which I fitted myself with the excellent instructions including the electrics."
• "The instructions were faultless and the bar fitted absolutely spot on, first time!"
• "I have DIY fitted quite a lot of towbars but this was the best by far."
• "Bought a towbar for my 2008 Saab 9-3 Aero Convertible from them. I went for their own brand one and I am very impressed."
• "Ordered a tow bar for my Relay, arrived the next day, fitted perfectly, no issues at all."

Cons:

• "I thought id spend a bit more money on a good quality bar and it will all be straight forward. (NOT THE CASE)"
• "0* I ordered a detachable towbar as per advert but received fixed towbar. I asked to exchange for advertised one but seller refusing to do it because its more expensive."
• "We bought a tow bar to fit to our family car, the tow bar arrived broken."
• "Terrible company. Misadvised me of my wiring kits features promising that it would disable my parking sensors which does not this is the only feature i couldn't get elsewhere so I paid more for it."
• "The box was open and the tow ball and lighting kit was missing."
• "The box it arrived in was twice the size of the towbar so it was rattling about inside so much it had burst the box."
• "Worst company i have ever seen. Spent over a grand for a towbar which is the worst quality and will never be right."

Customer Service and Support

Pros:

• "During the fitting I had to contact PF Jones who were very helpful."
• "Highly recommended :-)"
• "If you need anything THULE, go here, they have everything in stock!!"
• "Extremely pleased with the service I received when I rang them for help. Polite, helpful and very courteous."
• "Phoned this company for advice on towbar electrical problems, the guy I spoke to was absolutely brilliant, totally knew the product and guided me straight to the fault."
• "Although I didn't actually get any work done at PF Jones and decided to do it by myself, the telephone staff were courteous, answered all my questions and booked me in within a few days."
• "A big thank you to Stuart in the workshop who was very helpful when I enquired about having my high pressure fuel pump tested."

Cons:

• "Customer service very rude, said me they have 7 working days for dispatch!!!! when I call them again just hang out phone!!!!"
• "I have e-mailed my issue a week ago now but nobody has bothered to get in touch!!!!!"
• "Poor, poor, poor. Currently on phone as I write this, 30 minutes and still no answer."
• "Worst company i have ever dealt with. Very rude staff who have no knowledge on what they are selling."
• "I got no help whatsoever!! I was actually told if it looked right then it will be???"
• "Absolutely shocking service, ordered towbar on ebay on 27th of October, first one got lost, second one apparently damaged in transit."
• "Possibly the most unprofessional company I've ever dealt with."

Delivery and Stock Availability

Pros:

• "Ordered tow bar and electrics on line, delivered following day."
• "I have received my tow-bar very quickly and for £12 to Northern Ireland (other GB businesses take note)."
• "Delivered to my doorstep in 3 days."
• "The order arrived the next day after being placed so excellent service, and advice, regarding the bumper non removal!"
• "Received a tow bar for a Volvo XC90 which was very promptly delivered."
• "Goods delivered the next day. An email with a query was responded to instantly with a telephone call and the problem fixed without any bother."
• "The delivery arrived very quickly in excellent packaging."

Cons:

• "Bought injectors on eBay, delivery should be 18/10 - injectors still not arrived at 21/10 (they mess up address)."
• "On three separate occasions, I have ordered three separate items and each time I have had an E-mail telling me (once I'd paid) that the items were out of stock."
• "Turns out their website just says in stock when it isn't."
• "Do not order. I order a cycle carrier that was 'in stock' a few days later they sent an email to advise it was out of stock."
• "Ordered a product online which they advertised as stock, they had no stock."
• "Item listed as in stock online, email received following day to say it wasn't in stock."
• "Bad delay and communication. I ordered a canoe carrier from PF Jones via Amazon on 23 June 2020... and the item was finally delivered on 18 July, almost 3 weeks late."