Toomey Renault Basildon Reviews Summary

Customer Service

Pros:

• "Michael arranged for me to view and test drive the cars around my shifts. He was extremely helpful and answered every question I had."
• "Steve Moros was friendly and reassuring, explaining everything thoroughly."
• "Recently bought my first car with Steve Moros at Toomey Renault Basildon. Cannot recommend Steve enough."
• "Many thanks to Steve for all his assistance... The car far exceeded my expectations."
• "Steve Moros was great, he was so helpful and careful in the way he explained things and guided us through the whole process."
• "David kept me up to date on every move, he was most pleasant and very helpful."
• "Michael (Daws) was very helpful, friendly and knowledgeable."

Cons:

• "After being missold the Arkana Evolution model. Returned the car after 9 days of getting nowhere."
• "The only thing I would say is if I called and David wasn’t available and had to speak to other people I had to lead the conversation."
• "Poor customer care once car is purchased."
• "When chasing a receipt for accounts purposes |I started a live chat, the first one didn't even acknowledge my question, just ended the chat."
• "Now I am chasing Toomey Renault my phone calls are not being answered nor are my emails."
• "Paid for an inspection and was told various jobs needed doing to resolve the issue but didn't actually know what the issues were."
• "This isn't to include the poor communication throughout the day and the attempt at trying to sell other parts and work that absolutely didn't need doing."

Vehicle Quality

Pros:

• "The car was serviced and presented to a high standard."
• "Car even turned up a lot earlier than expected."
• "The car itself is really lovely. Possibly the best car I've ever driven."
• "Picked up my new Austral iconic esprit on the 1st September & i'm blown away with how high the spec is."
• "A beautiful car I absolutely love it."
• "Love my new Kadjar it’s perfect."
• "Van was in great condition - obviously well looked after when in Renault's care."

Cons:

• "There were a lot of delays with the car."
• "The process of receiving the car did take a long time due to the chip shortages across the world!"
• "It has now been 8 months since purchase and I still have no spare key."
• "The van's infotainment system had a small fault involving Apple Carplay and this was very swiftly dealt with by their management and service department."
• "You said my car needed a new drive shaft at £780.11 fitted. Having had the car checked by an independent mechanic, it was found to have nothing wrong other than the clip on the gaiter needed refitting securely."
• "I did mention a few issues I had noticed from new but I had no comeback on those ?"
• "It would definitely have been a 5 star review however there was some confusion over where the car was when I initially went to test drive it which resulted in me having to travel back to Toomey again for test drive."

Dealership Experience

Pros:

• "This is the second car I have had from Toomey Renault Basildon and found everyone at the dealership to be friendly and helpful at all times."
• "Great service from Toomey Renault Basildon once again!"
• "The team at Toomeys Renault/Dacia are very helpful and friendly."
• "Would highly recommend using Renault Toomey and in particular, working with Steve!"
• "I am so impressed with the team there and would highly recommend them."
• "From the moment we arrived in the Toomey Renault showroom, we were greeted by friendly, courteous and very helpful staff."
• "We would definitely recommend Toomey to others and will certainly be visiting when I want to change vehicles again."

Cons:

• "only complaint i would say that i have is they said pick the car up on last day of the month, As I needed a car I said yes not till I got home I thought what did I just do paid 1 mounths TAX for 1 day GRRR."
• "There is no longer a pick up and drop back service now."
• "This would of been my 3rd car from toomeys will not be returning."
• "Collection not so much (not Toomey fault) as we had to delay the pick up due to illness however the garage were very accommodating and let us collect a few days later."