PetMedics Veterinary Surgeons - Worsley Reviews Summary

Staff and Service

Pros:

• "The staff here are fantastic, honestly the most lovely people who genuinely care about the animals they see as well as the people."
• "Every member of staff I came across from the ladies I spoke to on the phone to the doctor that came out to our pet were wonderful."
• "The staff were all wonderful - friendly and comforting."
• "Everyone was so helpful and kind during our experience here."
• "The staff answering the calls were extremely helpful and empathetic."
• "All the staff were very caring and considerate throughout."
• "Professional and courteous, with consideration by staff of the difficulty of coming to Pet Medics when an emergency situation arises."

Cons:

• "An extremely rude vet... had 0 compassion."
• "Terribly rude staff."
• "The member of staff did not seem to understand what I wanted."
• "The service is diabolical and not for the first time."
• "The staff are arrogant and rude."
• "The reception staff have no people skills or customer service."
• "Made me wait over 3 hours to see a vet when my cat was critical. my cat died 20 minutes later and some staff were rude and had no compassion."

Professionalism and Expertise

Pros:

• "Gave a straightforward plan of care. Left feeling reassured and listened to."
• "Dr Colin Baxter was amazing his care and knowledge put us at ease."
• "The vet’s suspicions were spot on and quickly confirmed with an ultrasound."
• "The vet we saw was so thorough, kind and compassionate."
• "The vets are incredibly professional."
• "Professional staff who clearly knew their work inside out as well as being calm and friendly at a very difficult time!"
• "The front of house staff and vets were amazing, kept us informed at all times."

Cons:

• "If you have a French bulldog, PLEASE do not bring them here as they have absolutely no clue how to treat them."
• "Company only cares about money hence why they ask as soon as you walk in are you insured."
• "Although they are really expensive and even after my dog died in their care they didn't knock the price down."
• "They delayed treatment and gave insufficient advice which will always leave the question of whether the outcome would have been different."
• "Others appeared inexperienced based on awful advice and a misdiagnosis."
• "Then to top it off they lie and mislead over the bill."
• "When normal vets asked Petmedics for ultrasound results, no notes were left for it."

Compassion and Care

Pros:

• "This morning we received a condolence card from them expressing their sympathy, with our dogs actual paw print in the card."
• "I cannot express how grateful we were with them totally AWESOME staff thanks Pet Medics we love you..."
• "Petmedics are brilliant, I sadly had to have my dog put to sleep and all staff involved were very compassionate and treated the whole situation with sensitivity and dignity."
• "They were the most calm, professional, friendly people to deal with."
• "Everyone at Pet Medics saved my beautiful girl Belle."
• "The vet and staff were lovely as we were so upset, they gave us time with him at the end and didn't rush us."
• "They showed great care towards me as well as I was a complete mess."

Cons:

• "Thanks to vet Roger, who abruptly, and robotically told us our cat was dying and he didn't think it was worth trying to save her."
• "Some vets were 100% devoid of emotion and empathy."
• "Saw a terrible vet named Angelica, only interested in money, no empathy."
• "The vet showed no empathy and when the decision was made to put our beautiful boy to sleep she was stood in the room with the card machine in her hand."
• "The response from the complaint's team was passive aggressive, offensive and beyond insensitive."
• "I am truly torn apart at the lack of effort and empathy the vet medics were with my cat."
• "My anxiety and emotions were all over the place as Lucy was my best friend, All staff seem to be interested in was money not the welfare of my dog."