Kwik Fit - Potters Bar Reviews Summary

Customer Service

Pros:

• "Received exceptional service from Yannis & Mo who saw to my vehicle promptly and had me back on the road in no time."
• "Excellent customer service. Went there and got my problem solved in a quick an efficient manner!"
• "Customer service was great - I called ahead and was told I could come straight in and was met with polite and considerate staff."
• "Really good and friendly service from Yannis and the team."
• "Efficient customer service and glad to have met Yannis who kept me up to date with the progress of the repairs to my car."
• "The customer service at this Kwik Fit is second to none. I was not a fan of Kwik Fit until I used this branch."
• "Cannot fault staff polite friendly very efficient."

Cons:

• "The Manager, Steve, was extremely rude and dismissive and gave the worst customer service I have ever received."
• "Drive-by robbery since management change at Potters Bar."
• "Poor booking system along with a lack of integrity and customer service."
• "AVOID! I'VE GOT ALMOST KILLED AFTER THEY MOT-D MY CAR!"
• "Terrible experience at Potters Bar."
• "Concerns brushed aside by kwik Fit customer service."
• "Seriously question their mot practices and aggressive marketing while vehicle is a hostage to their inspection lift, 2 hours wait, despite booked timed appointment."

Efficiency and Timeliness

Pros:

• "Booking was easy & I was looked after straight away even though they were already busy."
• "Within 40 minutes I had a call saying not only had the problem been diagnosed but they had fixed it and my car was ready to collect."
• "We made the flight, thanks to the guys working that day and were back on the road within 20 minutes of arriving!"
• "All this was done and sorted in under 15 minutes."
• "Very quick repair allowed me to get on my way."
• "The work was carried out extremely quickly and I was back on the road in no time."
• "Absolutely fantastic I had a handbrake problem which they repaired in 20 minutes great staff no charge also."

Cons:

• "Had to book Borehamwood each time. Don't bother rescheduling."
• "The first MOT ever. While the waiting time is 45 min we had to wait over an hour!"
• "Avoid for MOT. Over 2 years they call and cancel last minute with 'Broken Machine'."
• "Sorry! We ended up here because we booked an MOT for Colindale 2 days ago and they canceled us one hour before! Never ever will use them again!"
• "Wasted £170! Won't go again!"
• "Failed for apparently faulty tyre that's tearing. Paid +£80 for new set and only to be told there were no such damage on the tyre."
• "Bought 3 new tyres... Good service, no problems… except on driving home the tyre problem warning light came up on the dash. Unfortunately, I had to go back and get that corrected."

Cost and Value

Pros:

• "They repaired the tyre rather than replace it to save me money."
• "Thanks to Steve I had a new tyre ordered and fitted in the same day, no hassle no problems."
• "However following further conversations the confusion was quickly resolved and the tyres were replaced at decent price."
• "Prices were very reasonable and they threw in free wheel alignment as well."
• "Great service - booked my wife's Tucson in for a rear wheel puncture repair. No quibbles or queries- the guys just repaired it and when I went to pay I was surprised to be told it was free of charge."
• "Good price for service & MOT, especially if booked online using vouchers."
• "Thank you again Sebastian and your team for a great job and a great price."

Cons:

• "£158 (tyres) got it down but still significantly higher than their own online price for exact same brand."
• "Coerced into handing over nearly £300 for a run flat replacement."
• "It was not explained that I was paying £75 for something called GEOALIGN. I have never paid this sort of money for alignment before and I feel ripped off."
• "Con artists. Almost doubled a repair price for my brothers puncture even though it was a simple repair."
• "When checking the price I also realised we had been charged 30% more for the single tyre than prices quoted on their own website."
• "Tried to claim hidden charges made it like £75 rather than £35 which I’m sure they quoted originally."
• "Avoid! Rude unhelpful and rushed attitude and I was quoted a really high price for a replacement tyre."