Address: 5 Hyperion Way, Reading, RG2 0HG, United Kingdom
Phone: +441189759090
Rating: 4.0
based on 149 reviews.
Customer Service
Pros:
"Outstanding service from Lewis at the reading branch after a bad experience with the Basingstoke branch Lewis went above and beyond my expectations as a customer."
"All of the guys were very good, I arranged my service and they undertook all of the work and undertook an inspection of my car."
"Brilliant company, knowledgeable staff, very straight to the point but still offer great customer service."
"Really polite and helpful staff. Managed to get the tyres I wanted in next day when all other places I tried couldn't."
"Staff couldn’t have been more helpful, professional and friendly."
"Fantastic and helpful staff who look after their loyal customers."
"Very friendly staff especially Bobby and Gary."
Cons:
"Very poor customer service!!!!"
"Very bad experience with Formula One Autocentre in Reading."
"Avoid it if possible. Had an MOT booking before but they could not provide service when I arrive."
"Unfortunately, when I arrived, I was told that they do not provide service I booked for!"
"1 star is to much. Terrible place, avoid at all cost. Staff very rude and unprofessional."
"Stay Away, Day light Robbery.I visited Formula one auto centre Reading branch, during Christmas period,,I was overcharged, Unnecessary repair work carried out."
"Person in reception not friendly...."
Pricing and Charges
Pros:
"Ordered online at a decent price."
"I also purchased my tyres from them, as their online prices I find are very competitive."
"They had the cheapest price on the tyres I could find from shopping around too."
"The price was very honest too, I was quoted almost 3x the amount at my previous garage 'MS Autos' and I'd been going to them for over 4 years!"
"The price was far better than we could find elsewhere in the area."
"Really great service and I can say after a bit of my research, unbeatable on prices!"
"Price is reasonably cheap, but the service and work carried out is 5 star."
Cons:
"I was going to have parts changed that did not need changing and charged for this a lot more than I should have."
"Gave me a quote to fix issues found and it was twice the price of other garages around."
"Were going to charge me 750 for jobs but all others I found charged half this!"
"They did the work and the staff are polite, but very expensive and not very accurate on quotes.. £541 became way over £1400..."
"Beware they are very expensive for parts and will not hesitate to take advantage of you."
"Wheel alignment overpriced. Nearly £48. Other f1 depots do it for £35 and most other companies do it for £30."
"Also the MOT on their website is advertised at £29.50 but in fact they charged me £37.50."
Booking and Scheduling
Pros:
"Bought my tyre online, quick and simple tool the paper receipt in on the day is booked, arrived early but they slotted me in."
"Booked an appointment via the F1 Autocentre website for 11am got there for that time."
"Got it solved for me in less than 24 hours."
"Booked for a tyre replacement online. Called in to check if I could come in a day earlier to get it done, they checked the stock and said I could."
"Communication was very good, the system let me book a slot that was not feasible so i got a call from the branch to let me know and a new time was suggested."
"Great service. Easy drop off & pick up for my MOT."
"Regularly visit F1 AutoCentre Reading - Customer service is always amazing and top class - Especially Lewis. Always makes you feel welcome and goes beyond and above to help."
Cons:
"Booked on line turned up having taken time out of work only to be told they couldn't fit a Range Rover on their MOT ramp!!"
"Booking on online appointment by PayPal it's almost impossible I had to log in all my card details."
"Arrived for pre-booked MOT only to be told that the tester had been taken to hospital and had to cancel."
"This time it was the last time. Not using it anymore!"
"booked MOT Online 2 weeks in advance, and just one day before MOT, they called and said no one is available for MOT for at least next 2,3 weeks."
"I booked my MOT appointment online and chose 1700 hrs on a Sunday as it suited my plans for the day only to arrive at the Reading at 1620 hrs to find the centre closed!"
"Two days before I had booked 2 x tyres to be fitted only to be told they didn't have the tyres."