"The young lady and gentleman behind the counter were fantastic and very professional thank you."
"All the staff I interacted with were incredibly friendly and helpful."
Cons:
"They didn’t. I rang them. The manager was unavailable to organise the repairs."
"Poor service. I had a health check on my BMW 1series on 03 Nov 20. I was told everything is ok with my car. But before I gave my car my rear wiper was stuck in the middle."
"Poor customer service. I have visited 3 times over the space of about a year."
"Utterly useless place..booked my car for aircon recharge online, arrived to be told she'd not done one for ages!"
"Picking up my car following a free brake check the staff tried to bully me into them carrying out work on the brakes. They were aggressive and arrogant over the phone."
"Poor customer service. Got a bull***t excuse to turn me away."
"No thank you kwik fit you over charge and your communication is rubbish."
Efficiency and Professionalism
Pros:
"Managed to quickly repair my tyre and put it back on my car in 10 minutes."
"I had a great experience with this Kwik Fit branch! Special thanks to Bobby - very quick and efficient with super friendly customer service!"
"Ashley was very helpful and 30 minutes later I left with my tyre sorted out."
"Rose Kiln Lane got me an appointment within 1 day!"
"Showed me the issue and I was happy!"
"Everyone who was available helped to speed up the process. We needed two new tyres, they switched all our tyres around - the staff were wonderful."
"Working quickly and skillfully."
Cons:
"A tyre replacement was booked in, truthfully it took a lot longer than it should have."
"It then took them another 5 days to fit me in, during which time the car was out of MOT and I could not drive it."
"He tells me it will be ready in about 45 mins. I go back and he has done nothing to the car and tells me he don't think he can do it as it is a specialised car."
"Today 2nd January 2020, still have NOT received my invoice which was promised by post by the Technician - VERY DISAPPOINTING 😖"
"Diabolical, it doesn't even deserve 1 STAR. I made a booking on line for MOT & Service for May Bank Holiday they took the booking and the money straight away, then 3 days prior to it they call me to say that although they're open they 'don't do Mot/Services on Bank Holidays' but no apology."
"On arriving they told me their MOT tester was sick and they could not complete the job."
"Waited several weeks for MOT and service booking but told on the day when calling in that it was cancelled with no real attempts to warn me beforehand or any apologies for inconvenience caused."
Price and Value
Pros:
"Better price than Nissan garages which have fixed price including unnecessary extras like roadside service."
"The prices are also incredibly competitive."
"Great value and service."
"I needed two replace two low profile tyres, at the other places they were very expensive, but KwickFit gave me a very reasonable price."
"Just had 4 new tyres fitted great price fantastic service."
Cons:
"He quoted me over £200."
"DUBIOUS QUOTE. Asked for front brakes to be checked... received 'quick' quote following day for £600 + for ALL discs/pads on ALL wheels. Declined this straight away."
"Kwikfit wanted over £400 for work that was clearly unnecessary."
"I made the absolute rookie mistake of not checking other quotes before paying for two tyre replacements and alignment here for £213 while the exact same service was being quoted for £110 at Formula One Autocentres next door."
"They wanted to charge me £26 after having paid £240 two weeks ago for replacing one tyre."
"FYI, MD tyres fitted my car with 2 tyres and did the tracking for £115.00 and actually spoke to me."
"Was charged labour cost for changing front light bulb. Bulb wasn't especially cheap either."