Address: Lichfield Rd, Stafford, ST17 4JZ, United Kingdom
Phone: +441785241501
Rating: 4.4
based on 152 reviews.
Customer Service
Pros:
"Great service; I was in desperate need of a new tyre which Kwik Fit had in stock."
"The work was carried out to a high standard."
"Manager let me have the correct tyre at the internet price which was considerably cheaper than walk in price."
"Even replaced the valve for free. Efficient and helpful, staff are extremely friendly as well."
"The job was completed swiftly and I was kept informed throughout and collected on time and supplied with printed and electronic invoice."
"Absolutely amazing service, I have a disabled vehicle that is needed for a wheelchair user and terminally ill elderly gentleman."
"Service was excellent. The gentleman who booked my car in and called me later that day to update me."
Cons:
"Absolutely terrible service, booked in for 10 o’clock, they were too busy eating their McDonald’s breakfast to fit my 2 tyres."
"Tried to charge me £200 for parts I didn't need."
"Making a mistake and then getting angry at a customer asking for proper documentation isn’t professional at all."
"Terrible service, appointment slot was booked for 2.30 to change my tyres."
"Utterly disappointed and feel cheated at your service In Stafford and I would like you to take this as a complaint."
"Pretty poor service.Needed them to investigate a suspension related noise."
"Incredibly slow service and no communication."
Pricing and Charges
Pros:
"Exellent price due to booking online with an extra discount due to a promotional offer."
"Brought 4 new tyres about this time last year. Great service then. Had an unrepairable puncture, luckily I took out the fantastic tyre care, so got a brand new Bridgestone, saving 110 pounds."
"I was so pleased with the quote, as it was the cheapest one I received (£80 less)."
"I asked how much was owed and Toby said 'nothing - just a packet of biscuits if you came again'."
"They didn't charge me for the investigation and let me with a car I could use over the next few weeks (hopefully)."
"Looked around online for prices and Kwikfit were by far the cheapest."
"They gave me a good price on a Pirelli cinturato."
Cons:
"Do not use!!!!!! After failing my mums car on mot for front pads and then making out her discs needed doing aswell they quoted her £300."
"Overall an average experience with quick fit for a car service. The team did a good job, however, the price kept mounting up."
"They try to replace my suspension spring when was absolutely fine."
"I ordered £116 Bridgestones and was told they were not suitable for my vehicle and offered budget tyres for an extra £80."
"I was told after a failed MOT I needed new brake pads and disks and given a price of £430."
"Given a quote of £430 for 4 tyres because they were a 'special order'."
"Now I realise that I have paid far in excess. At Halfords I would have paid £18 for the same job with 2 new tyres."
Professionalism and Expertise
Pros:
"I went in to have my wheel bolts replaced - really professional service, give you advice alongside the work and put safety ahead of everything."
"All sorted within 20 minutes of my arrival, big thanks to Brian at the branch."
"Chris the MOT tester is a star 🌟 thanks to him he quickly repaired the faults without having to replace any parts."
"The team checked under my Yeti - I'd had a scraping noise underneath."
"We all make mistakes from time to time, it’s how you deal with those mistakes. Kwik Fit Stafford dealt exceptionally well. Bravo."
"Always use Kwik fit for my MOTs, Service and tyres. Always great service."
"Professional and knowledgeable. Kept me updated throughout the MOT and Service."
Cons:
"Poor service, I had tyres changed but they didn't balance the wheels, after 1 week tyres start to lose pressure."
"These guys do get the job done in a pinch but I've found they are often overloaded and overlook large details."
"Absolutely dreadful ! Treated me like I was stupid because I'm a woman and tried to rip me off."
"Bunch of amateurs... cares more about the coffee machine in the office."
"Was advised I needed spark plugs last visit, mentioned to staff this three times and it was overlooked."
"They failed my MOT and declared that they could not fix my car. I took it to another garage who couldn't find this issue anywhere."
"I drove a safe vehicle in and drove out in a unsafe vehicle."
Customer Experience
Pros:
"Once initial appointment was booked in, I received text reminders of my appointment slot."
"I live 120 miles away but always use this branch as they are so women friendly."
"I was so impressed with the excellent service I received today, I visited the Stafford branch for 2 run flat tyres."
"Absolutely fantastic service from the lads this afternoon. Pulled in needing a replacement tyre ASAP."
"Took my car in to get a an alloy swapped over and left it with the guys, turned up a few hours later to collect it to find the job had been done and there was no charge at all."
"A great friendly team helpful polite and good humoured."
"This centre is amazing, all of the lads are fantastic, they are very reliable, honest and always happy to help."
Cons:
"Avoid. PLEASE."
"Utterly disappointed and feel cheated at your service In Stafford and I would like you to take this as a complaint."
"First encounter the guy behind the desk said how old are you ‘14’ for no apparent reason."
"Not the best customer service I expect from this reputable brand."
"Staff were overheard swearing in the workshop and seen vaping indoors."
"One star given for convenience of booking MOT test to suit my schedule."
"No one came to tell me it was finished, I went outside to see it parked."