Kwik Fit - Newcastle Under Lyme Reviews Summary

Customer Service

Pros:

• "Fantastic customer service, really helpful even though they were busy and had only 1 ramp working."
• "Service with a smile, politeness and nothing too much trouble."
• "Friendly staff, the manager Josh was great, turned a stressful situation into just a minor inconvenience."
• "I was seen immediately, very friendly and informative staff."
• "Josh and his team are absolutely amazing... Matched a price of a tyre I wanted so that I could afford so couldn't be happier."
• "The gentleman in front desk was Welcoming, polite and friendly with an approachable attitude."
• "Such kind and honest service. I was met with great customer service and just pure kindness."

Cons:

• "Absolutely appalled at Kwik Fit Newcastle under Lyme. If I could give no stars I would."
• "I DO NOT RECOMEND YOUR SERVICE at all."
• "It is painfully obvious that this site is understaffed."
• "Arrived at centre and they had no record of my booking."
• "Fraudulent at best."
• "They have no clue whatsoever about what they’re doing."
• "Overall rude unhelpful ignorant staff."

Efficiency and Professionalism

Pros:

• "Equally swift and professional."
• "Appointment time was honoured to the minute."
• "Fantastic service and a swift turnaround. I called ahead, the tyres were in stock and when I arrived Ben Hughes and the team sorted me out in less than 20mins."
• "Service was quick, professional and competent."
• "Totally Professional from start to finish."
• "Always seems to be a pretty damn fast service 9outof10 times that I go there."
• "I was on my way again within an hour. Helpful and friendly throughout."

Cons:

• "I left my car at 8:30 am and they took 6h to do a full service plus MOT, and in the end the car didn't passed the MOT because of the lack of equipment."
• "Why does it take two and a half hours to change one tyre?"
• "The entrance needs making bigger and better.... as its a accident waiting to happen... cause the vehicles coming out can't see past the vehicle coming in."
• "I find it extremely frustrating when I'm firstly told I can only get my services for my car at your establishments and secondly getting repeatedly hung up on by members of staff after the call rings twice."
• "Despite booking an appointment in advance I had to wait two hours just to have the tyres fitted."
• "You kept it for 3 weeks before telling me you couldn’t find the parts."
• "We will not be returning again."

Value and Honesty

Pros:

• "Great price on two Michelin tyres (cheapest I could find) and a good tidy job done of fitting."
• "I go to Kwik Fit with all my vehicles as they never let me down and nothing is too much trouble."
• "My exhaust heat shield was loose, they looked at it really quickly despite being busy, fixed it and best of all, said it was free of charge!"
• "Had all four replaced by the team and all for a very good price."
• "Booked in for a four wheel alignment, lads on the phone and service desk were very helpful. Turns out it didn’t need adjusting. Honest service."
• "Very competitively priced."
• "Tyre price extremely competitive and fitted in no time at all."