Kwik Fit Plus - Birkenhead - Prenton Reviews Summary

Customer Service

Pros:

• "Great service and the staff were very friendly and efficient."
• "Absolutely fabulous! All the staff went above and beyond to get my car fixed so I could get to work on time."
• "Great service from Daniel today, had an issue with one tyre loosing pressure triggering the cars warning indicators. He efficiently found the cause and corrected it."
• "The gentlemen at this branch of Kwik Fit helped me out about as well as I could have asked for: It was a really quick, inexpensive, friendly, and professional service."
• "These guys went above and beyond for me today, they are my heroes."
• "All the staff were friendly helpful and honest with me."
• "The team were efficient, polite and courteous and made you feel welcomed."

Cons:

• "shockingly bad experience, a polite young lad wanted to serve us and take our details before commencing work when an old man who i believe was his supervisor has told him to stop taking our details and sent him away."
• "Staff attitudes were poor."
• "Awful. Over priced. Rip offs. Poor service."
• "The worst kwik fit i have ever entered! Popped in today with an emergency with my breaks, being 300 miles away from home, they were empty and refused to help me!"
• "Some rude, arrogant staff who try and rip you off."
• "I was simply told no one available."
• "After taking my car here for an MOT, I can positively say that I will never go back again. I returned to collect my car and was met by the smuggest and most arrogant person I have ever met."

Efficiency and Professionalism

Pros:

• "Booked MOT online and received confirmation email & receipt - painless arranging for the test."
• "The MOT completed in a fast & efficient manner."
• "Ross and his boys had me back on the road in no time. Brilliant customer service and extremely efficient."
• "Friendly, professional staff. The car was put into the garage reasonably quickly and all 4 new tyres were fitted and I was back on the road in 45 minutes."
• "I always get tyres replaced here. I've never needed an appointment and I've always been sorted within an hour."
• "Took my car in today for a new tyre valve. This is just a small job but I was seen quickly and with courtesy."
• "The tyre fitter was very friendly and professional."

Cons:

• "I went in to get two side lights and a headlight bulb replaced and was told it would take 20 minutes to do, it took 2 hours due to them not having the bulb in stock which was a standard bulb."
• "Booked a slot to get my oil changed, when I arrived at my allocated time, I was informed it would take up to two hours because they hadn't ordered filter and oil required."
• "Great that you can book a time slot, however, not so great when they don't call to say the car's ready to pick up."
• "Experienced a tyre blowout on the M53, and a recovery vehicle brought me to this Kwik Fit location. We got there 30 minutes prior to their closing time. They informed me that they wouldn't be able to replace the tyre that day."
• "Absolutely shocking turned up for my mot to find out that the online team didn't book me in with the centre even though I got a confirmation email for the prenton center."
• "I wouldn't recommend this service centre for an MOT. Paid extra for an AM booking as I had loads of running around to do that day. Handed my key in at 08:30 and was told 45-1 hour to do MOT so I waited. 2 HOURS LATER, I was still sitting there!!"
• "Absolutely rubbish. 2.5 hours to repair a puncture, then had the cheek to charge me £25.00"

Value and Pricing

Pros:

• "They gave me a very reasonable discount for my wait, so would use again."
• "Very pleased with my tyre repair."
• "Excellent value (£25)."
• "Got the car MOT done a Kwik Fit Prenton. 1st class service and the lads were sound as well. People think they are expensive but my MOT cost 26 pound by booking online."
• "Nothing but praise got a puncture at 2PM on Sunday called in had no tyre for my car 275/35R19 Michelin Super Sport. Ordered one for delivery had it fitted at 13-30pm on Monday excellent service thanks to Mike Mitchell and his team."
• "I needed a new battery for my car as it died on Sunday morning. I went online and booked a new battery to be fitted the following morning at 10am at Prenton Wirral branch. It was all done and dusted by 11am."
• "Easy to order online. Last 2 visits to Kwik fit have convinced me it's better value for money than the mobile tyre companies I've used."

Cons:

• "They tried to pressure me into £500 worth of work... So what was a £500 bill, turned to £120 including a new Mot test."
• "They tried to charge £280 for a little Citroen C1 exhaust."
• "Tried to charge me for wheel alignment that I didn't need and an expensive tyre without suggesting a budget option."
• "The only one they could was going to cost us around £1k... But after picking it up, we took it to another garage and it was fixed and sorted for £400."
• "Went online before visiting for a price for replacement tyres. Once there several extras were added so ended up nearly double the e pegged price."
• "They inflate the prices for no reason. Challenge them and they can magically knock £30 off just like that."
• "Quick service but at a high price. Went for a tire change and got a phone call after I'd dropped the car off to say it would be £150."