Lush Cosmetics Glasgow City Reviews Summary

Customer Service

Pros:

• "It was awesome to be shown round the store by the most friendliest, enthusiastic employee, Ruby."
• "Visited the Glasgow store at Buchanan street today and had my mind blown by the knowledge of Caroline."
• "Always a great experience going to lush the staff are friendly and great at explaining everything."
• "The young lady ELYSE was so professional and amazing she knows her stuff a real gold star in my eyes thanks."
• "A very friendly and knowledgeable team, one of the best lush stores I’ve been too!"
• "Melissa, who was really friendly and professional and made the activity a lot of fun!"
• "She was very knowledgeable about the products and was checking allergies and sensitivity’s before making any suggestions."

Cons:

• "Was In this shop today, being quite new to lush was looking for some helpful info but could not hear the staff member for the volume of the music."
• "Sadly the customer service was so awful that I left without buying anything."
• "I've shopped at Lush a lot over the years and have always found the staff to be lovely, however, my niece was served by an older member of staff (who she describes as 'creepy') on Wednesday, he was incredibly inappropriate!"
• "Regular customer at Lush. Had a terrible experience with a staff member which caught me off guard as I've never had such an experience in store."
• "Was in today trying too have a look and as soon as we walked in the door the staff were up in our face asking questions, I know they have targets but being approached 8 times in 10 mins was a bit much."
• "One thing Lushes across the world have in common: the company clearly trains their staff at all stores to have a culture of proactivity, warmth, and friendliness. None of this was true here, at least on this visit."
• "Staff inside great door female was a bit abrupt."

Store Atmosphere

Pros:

• "Nice to walk into the store and be in heaven with all the glorious smells."
• "The store's atmosphere was vibrant and positive."
• "This shop is a great vibe!"
• "As soon as you walk into the shop the smells are beautiful and intoxicating."
• "A very nice smelling shop with lots of different smells to stimulate your nostrils with friendly helpful staff."
• "The place had a vivid spectrum of colours displayed, that it was an eye candy."
• "Fresh air style shop in Glasgow great window displays fantastic range handmade cosmetics great choice gifts."

Cons:

• "It's a bit busy in here. And will probably burn your nose upon entering."
• "One of the downfalls is it's quite difficult to move around in there in either store we've been in as bit small plus always busy..which is a good thing, I guess on that part."
• "Shop was quite busy... Everyone had masks on staff were very helpful. Only downside was no cash was being taken bank card only."

Product Quality

Pros:

• "They are more than happy to refund or replace your purchased products if you are not satisfied with it."
• "Their bath bombs often leave your skin feeling soft and silky."
• "Lush products are great and have genuinely made a difference - not just bath bombs and nice smelling soaps!"
• "Love the honey scented items the most and I'll always repurchase the comforter bubble bar."
• "Amazing bath bombs and a delicious Snow Fairy edible lip scrub which is delicious to lick off."
• "Every girl had the best of time. As usual with Lush, products were top quality."
• "Great products well worth the money as they last and have very nice long lasting smells."

Cons:

• "Well for quite a while now the products are shooting up in price. £5 for a bath bomb that used to be £2 even if that?"
• "My mother in laws fav bath bomb has hopefully temporarily been removed for chirstmas.. well i hope its temporarily..."
• "I used to love Lush but now I am disappointed at the massive rise in costs."