Rushmores and Hawstead Garage Reviews Summary

Customer Service

Pros:

• "Karen, who’s always been very attentive and professional, giving clear recommendations and advice."
• "The customer service was 100%; something that is hard to come by especially these days."
• "Dealing with Rushmores was a very good experience as they have been in the business for long and know how to deal with customers."
• "Their after sales care was also remarkable and didn’t feel like once they got my money that was it."
• "Alkan might just be the most patient person I have ever come across."
• "Simon was extremely helpful, transparent and clear allowing us to make an informed decision."
• "Simon and the team have resolved our queries and delivered above and beyond care."
• "The car was given a good mechanical service before I took it away and came with a list of works carried out and a new Mot."

Cons:

• "OK service - follow up not so helpful."
• "I would not recommend, in fact would advise to avoid."
• "I was dissatisfied with it. The garage recommended that I contact the ombudsman."
• "I have had 2 new car dealers view my car since as I now need to completely get rid of it."
• "Poor customer service. I have called at 9am and made some enquires about our car."

Quality of Repairs and Servicing

Pros:

• "I was amazed at how courteous and professional these guys are."
• "I recently visited Rushmores for my car's MOT two weeks ago."
• "Always a bit nervy when spending a decent amount of money on a car I haven't seen or driven."
• "Rushmore's could not have been more helpful. They were extremely efficient, explained everything to me."
• "Fantastic garage and staff based on my experience."
• "I have been using this garage for MOTs, servicing and repairs for over 12 years."
• "With reference to their car servicing business only (I have not used their sales business): it is difficult finding a good service garage that you can trust."
• "The purchasing progress was painless, including a need to make a small repair in the upholstery during the negotiation."

Cons:

• "Replaced two rear tyres as part of my MOT charged £70 a tyre."
• "I had the worst experience ever at this garage yesterday. They are complete crooks, only interested in your money."
• "I brought a car in January, hastily as I had just passed my test."
• "Poor customer service."

Value for Money

Pros:

• "Rushmores have given me and my family excellent service since we bought our car from them 5 years ago."
• "As ever, fantastic service from Rushmores who replaced my clutch in 48 hours and freezing weather."
• "We were just walking past Rushmores when we spotted a (beautiful) Mercedes convertible on the forecourt."
• "I can highly recommend Rushmores servicing."

Cons:

• "I went to 3 garage who could not deal with the fault on my car, therefore I took my car to Rushmore and they found and dealt with the problem straight away."
• "I would not recommend, in fact would advise to avoid."
• "I had the worst experience ever at this garage yesterday. They are complete crooks, only interested on your money."
• "Poor customer service."