Motorparks Warrington, Fiat & Peugeot Authorised Service Centre Reviews Summary

Customer Service

Pros:

• "Nikki and Lee I can’t thank you both enough for the most fabulous care and service given to me today."
• "Would not hesitate to recommend their services to anyone. Love my new car 🥰"
• "Steven Evans was very helpful and professional at all times and at no time was any pressure sales techniques applied which makes buying a car from Motorparks a pleasure."
• "What fantastic service from Nikki today, she went out of her way to make us feel comfortable and met our needs with enthusiasm."
• "Josh was friendly, personable and extremely patient in listening to my needs for me and my family."
• "Fantastic service from Paul who made the process so quick and easy- thank you."
• "Nikki Duke was exceptional!! Always kept me informed about my car and went above and beyond to make sure everything went smoothly."

Cons:

• "Will never use their services again no matter what car I have going forwards, absolutely abysmal and they should be ashamed of themselves."
• "They couldn’t fix my partner’s car, they couldn’t find her service history and never pick up the phone."
• "Receptionist has awful customer care skills, been in twice and issue not resolved, would rather go anywhere else."
• "Appalling customer service. Made at least a dozen calls to the service department today to try to book my car in for repair."
• "Good luck getting service to answer your call or actually bother helping you with car trouble past the bare minimum."
• "I've phoned 3 times today and each time after speaking to someone and the phone went dead.so now I get the message and it's stuff you we've got your money and we don't want to sort your issues out."
• "Very poor service AVOID."

Vehicle Quality

Pros:

• "There are a lot of affordable used vehicles for sales. The salespersons are helpful and supportive."
• "The car was very well presented. New tyres were fitted which were of a named brand, not the cheapest unknown make."
• "The car looks brand new despite being 5 years old."
• "I am absolutely delighted with my Peugeot 3008, Paul was fabulous to work with."
• "We love our new car and it has made a massive difference for our son and saved our holiday."
• "I’m so pleased with my new car, which I purchased today."
• "Our new family car is exactly what we wanted and we love it!"

Cons:

• "Just be cautious when buying a used car from this dealership."
• "travelled a 300 mile round trip to look at a car that was just under 3 years old and 28000 mile on the clock and it looked like a car that was 10 years old scuffed/damaged passenger seat base, inside of boot lid was badly damage and general interior was not good the valet done on the car was average."
• "Only real issues were that it hadn't been inspected prior to sale and was unroadworthy."
• "The car ended up having a gearbox issue which was caused by poor servicing but I do understand that this is not something any of them is liable for."
• "I traveled 500 miles to pick up the used car I bought from motorparks Warrington and was dealing with Nikki duke.on looking at the car I seen it had damage to the passenger side after being told the day before that there was no damage but in fairness Nikki was straight on it and got it 95%sorted happy with that but now that I've got a couple of problems they don't want to know."
• "Spent a little less than a grand in repairs/service and MOT, left my car for 4 days and picked a filthy car."
• "The car they sold me had fault that they would not investigate fully until it reoccured as the work was not justified."

Value for Money

Pros:

• "The quotes are very competitive and you can pick across all car brands."
• "Have just bought my 4th car from Motorparks in Warrington and once again the service has been nothing but exemplary."
• "This is my second car from this place, and would recommend it to all my friends and relatives."
• "I have had the best experience with Sami when selecting the car for my business driving."
• "I bought a beautiful white car from this company and was dealt with by Paul Entwistle very good service polite and friendly."
• "Great Experience buying my new car. Well looked after by Paul from first browsing to collection and understanding all the options for purchase and warranty for life and service plan."
• "An excellent experience from start to finish. From an online inquiry to picking up my new car within 2 stress free weeks."

Cons:

• "I’ve lost thousands of pounds because of them."
• "Absolute con! They made up lots of excuses when I made them aware of it saying it’s because of covid."
• "They will charge more than the Peugeot Website for the same work, and when explained I found a cheaper option online, you get dismissed with a 'the price can't be changed' explanation..."
• "This is costing us money as we cannot sell the car until the discrepancy is resolved (2-3 weeks). Poor show as we need to sell this car urgently..."
• "They say they are no longer a Vauxhall dealer and haven't been since December, even though they booked our Vauxhall in for a warranty job in March."
• "Overall poor customer service, if you're lucky enough to have anyone answer the phone."
• "There must be many more people in my position. Go buy a car elsewhere you will get better service."