Aylesbury Trade Centre Reviews Summary

Customer Service

Pros:

• "Excellent service from Zac and Gary. Found the car we wanted at the right price."
• "Gary is a magnificent conduit for buying a used car. He is extremely professional and very customer focused."
• "Service for brilliant and Zach made sure he answered all of my questions."
• "Gary picked us up from the station and allowed me to test the car on the way back to the office."
• "Sam and his team provided an outstanding service. I would highly recommend using them for any car purchase."
• "Found just what I was looking for here at a price that I liked. Arranged a visit, was able to spend as long as I needed viewing the car."
• "Great customer service, went to view BMW Z4 everything looked fine."
• "They sold me car that 'drives amazing', knowing I had a two hour drive back home."

Cons:

• "Then Gary wants to treat you like your an idiot, suggesting the dashboard has lit up like a Christmas tree because vermin must have climbed under."
• "They didn't even call me back when I told them car have some clutch issues even within 1 month of purchase."
• "If I could give 0 stars I would. Where to begin."
• "I Spoke to Aylesbury who told me my £500 warrantee would cover the work but I'd have to pay the extra £2000 myself."
• "When contacting the garage we was told nothing we can do - We sell a lot of cars most of them are ok."
• "I called the trade centre, who said give me 10 mins and I will call you back.. almost 4 hours later and nothing."
• "They offered me a good price and we came to an arrangement, on arrival they instantly showed me the car and let us have all the time we needed to check over the car."
• "I had an extremely pleasant experience buying my first car here. The staff was extremely professional and were keen to answer my endless questions."

Vehicle Quality

Pros:

• "Bought the car from Gary, customer service was perfect and showed me through everything that I needed."
• "Purchased a Ford Kuga in September 23. Gary was great, made the purchase really easy."
• "Really great customer service, more than generous test drive and collected the same day."
• "Bought my current vehicle from here a month or so ago."
• "Bought a car a few months back. The car is running fine so thank you but I wasn't really happy with the service overall."
• "Bought a car from Adam two months ago. From the get go the service was dire."
• "We were so happy with our experience with these guys. Buying a car can be a really worrying time because you don't want to get ripped off or end up with something awful!"
• "I bought my car in August 2020 from ATC it was a blue fiat 500 and I want to say that I'm still extremely pleased with it."

Cons:

• "The car had be prepped and was ready to drive away that day. This was great service by all, as I had travelled over 100 miles."
• "However within days the car started getting issues, and was told by a mechanic the head gasket was gone, and infact should not have been sold."
• "After buying the car and taking it back home which is 100 miles away, the battery died the following day."
• "In less than 2 weeks of owning the vehicle, I took it to a garage due to a burning smell."
• "The car had a dodgy key fob too. That was never shown to me beforehand. Now costing me loads to get hand break fixed."
• "I was sold a car which was faulty, they tried to fix it once and it broke again."
• "I wish I could get away with never having to deal with them however, I need my car fixed."
• "I went to see a car they were selling. Asked on the phone if there were any issues I should know about as I wasn’t local and was told that it was in good condition and a nice little run around that had been part exchanged."