RS Car Sales Reviews Summary

Customer Service

Pros:

• "Customer care team after purchasing the car have been in contact to make sure that everything is fine with the car."
• "Really good customer service from initial enquiring regarding a car, spent the time going through throughly all the information on the phone and replied almost instantly to emails, very helpful."
• "Great experience with the guys. Communication over the phone with Rory and Kieran was very polite and answered any questions I had on the car."
• "Fantastic service from RS Car Sales. Kieran was a fantastic Salesman and couldn't do enough for me."
• "Really smooth experience and great service. Kieran and Rory at RC Car sales communicated well throughout the process."
• "The communication from start to finish has been by far the best."
• "The customer service is just fabulous, they clearly care about their reputation and as a buyer I love that as, that is how I want to be dealt with- with attention to detail and good care of customer."

Cons:

• "Don’t touch them with a barge pole!!! Not even worth 1* The so called director of the company, Rory Anderson, has no customer service attributes whatsoever!!!"
• "Spoke to a manager and he gave the same attitude. No mannerism at all."
• "Its been a poor journey I wouldn’t recommend."
• "I had the misfortune of dealing with RS Car Sales and I have to say that their customer service is absolutely terrible."
• "Honestly disappointed as I’ve never heard such language from a company and the manner of way I was spoken to."
• "I've had no further offer of help from Rory and from no where he left the below comment to my review which is not the entire truth."
• "Worst kind of people I’ve ever dealt with, please avoid them as they are bad for business."

Car Quality and Delivery

Pros:

• "The car was prepped to a high standard, and the purchase was swift and easy."
• "Just bought a BMW 3 series. Couldn’t ask for a easier and smoother service."
• "The car was in fantastic condition."
• "Bought an Audi A5 cabriolet from the lads at RS, car was as stated, accurate description in advert, Kieran was helpful on arrival to view and collect the car, he made the point of sale a smooth transaction."
• "Brilliant service and delivered direct to my door."
• "The car looks incredible and drives like a dream."
• "The car arrived on the day and time slot promised and in impeccable condition."

Cons:

• "Next thing when I’ve tried to pay the deposit the car was sold to someone else."
• "Looked brilliant - but unfortunately had the small issue."
• "If he says you have a warranty it means nothing!!!"
• "Secondly, the rear wiper and wash does not work - was completely dead."
• "Unfortunately the car suffered a very minor problem."
• "The only (tiny) criticism I could have is that the previous owner must have lived in a rural area and the underside of the car hadn’t been given the same level of attention in the valeting bay as the exterior and inside."
• "Also, I do not appreciate being lied to, which is what happened when I raised the issue and was told the advert stated 1 key."

After-Sales Service

Pros:

• "The team followed up with a courtesy call a month later to check to see that all was well with the car."
• "After contacting them they replaced my tire as soon as with no questions asked!"
• "I even received a call a few hours later to see how I was getting on - can’t fault the guys."
• "Helpful staff and they offer free nationwide delivery unless you want to drive your car away on the same day."
• "Will be happy to purchase another car from here again in the future. So glad we got the free nationwide delivery as well."
• "Received my new car delivered to my door within a week, free of charge."
• "Provided first class after sales care."