Address: Oxford Motor Park, Langford Ln, Kidlington OX5 1RY, United Kingdom
Phone: +441865840100
Rating: 4.2
based on 190 reviews.
Customer Service
Pros:
"Josh Freeman absolutely brilliant at his job, explained everything and really made us feel at ease."
"Sven was very informative about the car whilst on the test drive."
"It was a pleasure to do business with Olivia and Hartwell, I would definitely recommend them in the future."
"He's always very helpful and quick to respond to any queries, even after purchase."
"Sven was quick and clinical in the way he proceeded with my purchase."
"Speak to Sven at Hartwell he was great! Answering all our question looked after us well also Steve one of the puppy managers was good very helpful."
"Sven was accommodating, enthusiastic and informative, which is oddly now a rarity!"
Cons:
"Sold me a car with an oil leak."
"AVOID AT ALL COST!!!!"
"This business deserves to fail - AVOID."
"Don't waste your time! Took a day off work as I had a reservation for this morning to view and buy a car. While we have been on the way got a phone call that the car is already sold."
"Very untrustworthy dealership."
"Despite being told that no car is reserved until you put a deposit down, my deposit was then refused because the sales person didn't call me back for 5 hours."
"Long story short, think twice before buying a car from Hartwell."
Vehicle Condition and Pricing
Pros:
"Now the car was lovely and a good price."
"The car was cleaned well and they did fix some of the scratches that I’d pointed out."
"I had concerns over the condition of the alloys and this was dealt with efficiently by Hartwell who arranged to have all 4 reconditioned to an immaculate specification."
"The car was perfect except for a little chip on the bumper and a scuffed alloy, but Olivia made sure this was sorted before I picked up the car."
"Condition of the car was great given age and mileage."
"It was explained to me however that Hartwell had conducted thorough checks, changed the oil, new tyres (Pirellis), new break pads etc so was happy to pay the extra and appreciate they need to make their margins."
"I am very pleased with both the car and the service provided."
Cons:
"I had this looked at by a paint body specialist who confirmed it had 100% had a poor repair, where they have just sprayed over the damage!"
"They were unable to amend the price. Vehicle was priced at 3,990 but we buy any car and compare the market confirmed vehicle market price at 2,030."
"I pointed out that even the rear tire had a split in it I said to him doesn’t your car go through a 149 point check as you stated."
"Whilst inside the car was clean, there was shredded sponge under the driver seat so I don't believe a full valet was completed."
"The vehicle was so GLOSSED UP that the average person would not be able to see these."
"Upon arrival after 3hrs in the car we were both very excited to see ‘our new pride and joy’ however the excitement soon diminished upon seeing the car, all 4 alloy wheels had curb damage."
"I noticed that the driver-side door and wing had been painted very badly over spray and over run on the paint."
Post-Purchase and Warranty Service
Pros:
"A special thanks to Josh and the service department for outstanding customer service."
"Harry is a top lad who went the extra mile and has a very good sales ethic as well as really awesome customer service."
"Sven was very patient and informative, making our test drive a very enjoyable experience."
"Extremely helpful service. No messing about and no fuss."
"We had one issue with the car which was fixed very quickly and they were apologetic."
"Lewis was so friendly and easy to communicate with and made my experience as stress free as possible."
"Thank you, Hartwell, for going above and beyond to ensure a seamless buying experience."
Cons:
"Minor warranty problem with a 6-month old Ranger, told I have to leave the vehicle with them for a whole day, not possible to wait for it or book a time slot, no courtesy car offered, completely useless and unhelpful."
"Woeful experience. My car went in for a warranty repair and right from the go the service was appalling."
"Extremely poor post sales care and communication even from senior management team."
"This garage and dealership are useless. After servicing my car and informing me that the car needed a new coolant tank, I left my car with them and was given a date that the work would be completed for."
"Some of it was out of their control but overall I didn’t expect an issue one week after buying the car, paid for a month of finance without being able to use it."
"Didn't even try and see if they had any other vehicles that may have met my requirements and came across patronising and had the worst attitude I have come across."
"From being lied to by the service manager (Craig), all the way through to being hurled abuse at by the dealership manager/ principle (Matthew)."