Address: Sovereign Way, Chester, CH1 4QJ, United Kingdom
Phone: +441244389500
Rating: 3.9
based on 293 reviews.
Customer Service
Pros:
"I am so pleased with my Focus ST and extremely pleased with the service we had from Phill right from the start."
"I had a great experience purchasing my new car from Phill at Evans Halshaw."
"Very thorough and helpful with my questions."
"I Highly recommend Steve! Amazing customer service experience when I bought my car."
"Chelsea was amazing! Asked us what we were looking for and shortlisted some cars for us to look at."
"Daniel was very friendly and helpful but had the right amount of sensitivity as when to leave us to discuss between ourselves."
"Visited a few days ago, although we didn’t buy anything on this visit we found the knowledge and helpful attitude of Ella exceptional."
Cons:
"The aftercare customer service has always been cold and apathetic."
"Awful customer service and the girl on the front desk is rude & arrogant."
"Shocking, what can I say... lovely to deal with when purchasing a car but their customer service skills below par."
"Never buy anything from here they are great when you want to buy a car but as soon as you send them your money they dont want anything to do with you."
"Sales people were like they didn’t care if you bought a car or not."
"Communication could have been better, didn't get calls or emails which were promised."
"The customer service is appalling."
Car Purchase & Trade-In
Pros:
"Gave me a great price for trading in my focus and explained finance options very clearly in order to get me a great deal on a ford Puma."
"Bought a really high quality used car this month, brilliant condition and good offers on warranty."
"Very happy with my 2021 ford fiesta, the whole experience and sometimes daunting task of buying a second hand car was made easier by Andrew Gill."
"Thank you so much to Phill Holding and the team at Evans Halshaw-Ford Chester for the 5* service when purchasing my new Ford Kuga."
"The first car she showed us was THE ONE! Great customer service, great car and we’re so happy we don’t have to keep car shopping anymore!"
"Just bought my 3rd New Ford Kuga from Evans Halshaw Chester, this time I chose the ST Line and am now eagerly waiting to pick it up."
"Reserved the car prior to viewing, viewed the car, as described very good to deal with went through with the sale and had the car delivered to our door almost 250 miles away!"
Cons:
"I told they my budget they said could you pay another £5 - £10 so I said yes then when I get the first payment request it was over £40 more than I'd agreed."
"Most recently I purchased a car that didn't come with a spare key when picking it up."
"Car described as having xenon headlamps, which I found out it didn't when driving home (big disappointment.) and front parking sensors which it doesn't."
"Never buy a car off these frauds. Bought an 18 plate fiesta 1 year 9 months ago and had nothing but issues with it from around month 9."
"She has done 1000 miles in it since spending £12,000 in December, car has only done 20k miles from new and the clutch has fully disintegrated."
"Car unsafe. Evans Halshaw Chester branch not interested, partner spent two years of hell rejecting the car purchased which meant it had to sit on the drive for two years unusable."
"I gave a deposit on a van through Steve Pritchard who agreed to give me 2 weeks to sell my car, then he went and sold the van a week later to someone else!"
Dealership Experience
Pros:
"Really good selection of cars here. Staff were very attentive and friendly."
"We had very good service and all round care."
"Great buying experience. Purchased a used VW Golf was ready on time of appointment and ready for the day I wished to collect."
"This was the second car I purchased via Andrew. He's always friendly and helpful and most importantly for me personally he's never pushy."
"We were helped by a man called Jack Nadin who was excellent and nothing was too much trouble for him."
"A great choice, friendly, helpful staff (especially Danny), who went above and beyond to get me the best deal!"
"Popped in to look at some used cars over the weekend, they had a great range of cars, the used car staff were very friendly and helpful."
Cons:
"Small selection of used motors, not one price tag or info on any of them,,, lazy sales strategy wants any prospective client to download the QR code for details."
"Not a happy customer. It was only because my wife wanted that car that we stayed."
"Initially started ok with a video then nothing, another sales man Oscar gave false information on the car."
"No one seemed to care about helping a potential buyer find their dream car."
"Got a car a year ago off them. Paid for MOT and servicing for the contact. Never heard off them about it."
"Great if you're buying a car, but everything else keep well clear, rude, unhelpful, don't update service history online."