Evans Halshaw Ford Bedford Reviews Summary

Customer Service

Pros:

• "Exceptional customer service from Nick and David in purchasing our new vehicle."
• "The customer service I received from James was outstanding."
• "Great service Great friendly staff great courtesy car."
• "Received great customer service from this dealership, collected my car this morning and so happy with it."
• "Brilliant customer service. Bethanie was helpful, friendly and not at all pushy."
• "Great customer service from Jacob at Evans Halshaw Bedford."
• "I received a first class service from James."

Cons:

• "Really bad customer service! Called up told them the car I wanted which I saw on the deal they had and was told yes fine and went through the figures which was fine. I had to chase and was told they no longer had any of the cars."
• "Terrible service, I enquired about 2 vehicles, the first salesman gave it all the spiel but failed to call me back not once but 4 times."
• "Nobody ever answers the phone, numerous times I have phoned and its ringing for 2/3/4minutes straight."
• "If I could give a minus, I would. To what I thought was a great purchase initially has been a nightmare!"
• "The customer service is the worst I’ve ever experience ever with salesman’s never getting back to me ignoring my emails being rude to me."
• "Service and sales team are very unhelpful."
• "Worst customer service ever."

Vehicle Purchase Experience

Pros:

• "Excellent team! I have always had brilliant service when buying new vehicles from them."
• "We just picked up my brothers orange Mustang and the service was fantastic."
• "James I believe his name was, was brilliant. answered all our questions and an amazing experience buying my car."
• "I have Just picked up my new Mustang Fastback from EVANS Bedford - I am extremely happy with the purchase."
• "We had a fantastic experience today at Evans Halshaw/Ford in Bedford. Very professional and knowledgeable."
• "I am now the proud owner of my second Ford Ranger from this wonderful dealership."
• "Just picked up my new Ford Fiesta and the process was so seamless."

Cons:

• "Car already has issues and only had it 2 weeks."
• "Don’t waste your money here. 18 month wait for a new vehicle that should be have been 5-6 months due to their own delays."
• "The car is faulty and damaged and missing parts to the front of the car, it is the most dangerous car I’ve ever been sold."
• "They also sold me a car with a blown head gasket!"
• "Avoid!!! Car was unfit for road and potentially life threatening, broken door locks no engine oil."
• "Brought a new 'limited edition car' which was badly damaged & poorly repaired before handing this over."
• "Paid £900 for their gold warranty, something goes wrong & then all of a sudden they don't want to know. Shoddy business full of cowboy salespeople. Avoid like the plague."

Communication & Responsiveness

Pros:

• "We picked up our new 22 plate Fiesta St-line vignale from the showroom in Bedford yesterday, even though our delivery was delayed, communication was excellent and our overall experience was great."
• "From start to finish Bethanie was very professional and curtious."
• "Melvin has been great, excellent communication given the circumstances."
• "The team was fast to respond to our initial enquiry and we were kept informed throughout the whole process."
• "Bethanie told us it may take a while to get it and every few weeks she contacted us with updates."
• "Thoroughly recommend, effortless for myself throughout, communication was brilliant and nothing was too much hassle."
• "Beth was so professional yet friendly. She was on top of everything all the way through, kept me updated, answered all my questions promptly."

Cons:

• "Been told they extremely busy so they drop the phone calls... no one bothered to contact me in any way until I had to appear in person."
• "Can't even receive a phone call from them."
• "I have been asked multiple times (about six times now) to provide feedback on the service I received. Each time I indicate how unhappy I am with the outcome. Nothing ever happens."
• "So I did email, and never got a response!"
• "Awful communication from the Service department, never kept up to date on our vehicle/parts/work being carried out."
• "Extremely dissatisfied with service!!! Had to travel 70 miles to come here only to find they have not got authorisation for the booked in diagnostics that was booked over a week ago."
• "Waited over twenty minutes for a phone to be answered, it wasn’t; three emails over three days, yes you guessed it…no response."