Lookers Ford Sheffield Reviews Summary

Customer Service

Pros:

• "Excellent service provided by Ethan, communication was top notch, was kept up to date every step of the way."
• "Aron and James were both very attentive and strived to help me with all my queries."
• "Richard was brilliant throughout. Very helpful, answered all questions and kept up good communication with us."
• "The service care and support I received from Charlie and the team at Lookers was outstanding."
• "Their ethos is obviously to give excellent customer service in a pleasant environment."
• "The whole team are friendly, highly professional and helpful, making you feel welcomed as soon as you walk through the door."
• "I was delighted by the customer service I received by Richard Simpson."

Cons:

• "Considering the complete lack of ownership of poor performance it would be best to avoid if you don't plan to spend a fortune, with no compensation."
• "Service department is embarrassing."
• "Service isn't the best, staff seemed a bit confused when I explained what I was collecting."
• "However, there was the odd one or two who when I entered, avoided my eye contact so that they didn't have to deal with my enquiry."
• "Review of service department not sales- always came here for service and MOT. Tried to attend a few months ago for a new starter motor, was told a 3 week wait and £130 for diagnostics on top of parts and labour."
• "The quality of the customer service has also drastically dropped."
• "They do not inspire me in any form to want to upgrade to a newer model which for me doesn't really make sense for a dealership trying to sell cars."

Vehicle Condition

Pros:

• "The car was in excellent condition and beautifully valeted."
• "Upon collection of my car, it had been valeted to a high standard."
• "The car was in great condition when I picked it up and I would recommend this dealership to anyone."
• "We've come away with a lovely new car and the attention to detail is fantastic."
• "Bought my Mustang Mach E from here...and the car is awesome!"
• "I am absolutely over the moon with my new MS-RT Transit and incredibly happy with the pricing and level of service provided."
• "So pleased with my new car."

Cons:

• "The day after I picked up the car we ended up with it overheating."
• "I bought a Ford Direct, Ford Fiesta from Lookers Sheffield. Turns out it has been repaired and now, because the paint wasn't applied correctly, it is peeling leaving us with a £600 to correct it."
• "Vehicle battery was faulty, one of the key fobs batteries flat, promised to post one out but never did."
• "The courtesy cars provided are base models with poor performance and no character that are not that fun to drive."
• "However aftersales not so good, after 4 months my cat on the exhaust went."
• "The only thing that I would say is that the car didn’t seem to have had a valet as promised as there was rubbish in the back door compartment and a few scratches on the paint work were not mentioned before purchasing."
• "However aftersales not so good, after 4 months my cat on the exhaust went."

Purchasing Experience

Pros:

• "Very enjoyable experience, no stress, no fuss."
• "I definitely recommend."
• "Got recommended to speak to Dan on linked in. He found me a vehicle I needed the same day then Sam looked after to me and got it all sorted."
• "I would 100 percent recommend buying from Lookers Ford and will be back in the future to purchase more."
• "Matthew The salesman, was extremely helpful, knowledgeable and made the buying experience easily and enjoyable."
• "Richard Wells...focused on making the buying experience as smooth and hassle free as possible."
• "Dealt with Matt, 100% best car buying experience ever."

Cons:

• "I was miss sold an unnecessary service, now I'm a small fortune out of pocket and have lost a days wages while they had the vehicle."
• "I wont be recommending them to anyone any time soon."
• "Wouldn't recommend going to this dealership if you look young. Didn't really get taken seriously when wanting to buy a new car so went elsewhere instead."
• "The current system at Ford Central (Dagenham/Daventry) leaves customers completely unsatisfied with no one to hold responsible for poor performance and delivery delays."
• "Lookers Sheffield is friendly and welcoming. However, the process of buying a car at Lookers Sheffield is very slow."
• "Initially my review of this dealership was good, great in fact. However, soonest I had some issues with the car they soon backed away and did not care nor help in any shape or form."
• "I did not even know that there was no handbook as such, until after I had taken delivery."

Staff and Communication

Pros:

• "Olivia Morton, most helpful during the purchase of my new Ford vehicle."
• "Richard Simpson...very understanding in my requirements regarding the car & the logistics side of things."
• "I heartily recommend this dealership and the staff were brilliant."
• "A place where all staff know what they are doing very polite and knowledgeable."
• "Our experience at Lookers was exceptional. Richard and James were pleasant and nothing was too much trouble."
• "Absolutely brilliant. Philip Earl was fantastic, from picking which car to collection."
• "Charlie was an excellent sales person, the communication was very good."

Cons:

• "Called in for parts. Parts dept is now a phone point. Not very professional, parking was atrocious."
• "I asked a question to the staff member booking my car in that they were unsure about but they needed to check with their manager and said they would call me back... no call was received."
• "It is very unorganised and pre-covid when in the trade was told many lies by the service department - which they later admitted to."
• "However, there was the odd one or two who when I entered, avoided my eye contact so that they didn't have to deal with my enquiry."
• "Review of service department not sales- always came here for service and MOT. Tried to attend a few months ago for a new starter motor, was told a 3 week wait and £130 for diagnostics on top of parts and labour."
• "The quality of the customer service has also drastically dropped."
• "They do not inspire me in any form to want to upgrade to a newer model which for me doesn't really make sense for a dealership trying to sell cars."