Address: Drayton Rd, Abingdon, OX14 5JU, United Kingdom
Phone: +441235522822
Rating: 3.9
based on 144 reviews.
Customer Service
Pros:
"Josh is an absolute credit to this garage."
"Adina on the service desk was superb, she managed to get my van in for emergency brake pads and discs."
"Great service from Chris at Abingdon Ford."
"Fantastic service!!!! Extremely professional, friendly and knowledgable staff."
"I experienced great communication with them, their reception, the manager of the dealership along with the salesman he appointed for my business with them Mr Lewis Metcalf."
"Just purchased My 3rd Van from Hartwell Ford Abingdon. Excellent customer service."
"I had such an amazing experience dealing with Nathan at Hartwell's, he went above and beyond to make sure that I had all the information I needed."
Cons:
"I WILL NEVER GO BACK TO THIS GARAGE... !!!!!."
"When we arrived on the day, there was nobody available to help us."
"The whole experience has been sub par. Would not recommend this garage at all. Stay away!"
"Very poor! I took my car for a service which failed the MOT on the tyres which were replaced with cheapest brand tyres they could find."
"I was in for service and when I went there to pick up my car they realize that I can't take my car because they lost my keys."
"It's a complete waste of time to offer an online booking service which allows you to choose the best date from a calendar or supposedly free slots when in reality this isn't the case."
"Poor customer service. Poor attitude."
Staff and Management
Pros:
"I dealt with both Andrew and Krzysztof who were both friendly and welcoming and made the whole process smooth."
"Hartwell has looked after my family not just the person buying the car but treated them with nothing but respect and time."
"Never purchased a new car before and have saved up for many years…..I have a P plate Ford Ka and I walked into Ford Abingdon and was greeted by a tall smiley man name Toby…."
"I can’t fault my experience with Hartwell Abingdon, in particular with Sarah."
"I recently have purchased a new car from Hartwells and Josh Long was fantastic."
"Had the best customer service I’ve ever experienced."
"Josh Long and the team at Hartwell Ford in Abingdon are brilliant to deal with."
Cons:
"The manager of hartwell didn't even have time to talk to me at the time."
"Called at 13:55 hours today to highlight this & complain, a lovely receptionist by the name of Pippa put me through to a 'gentleman' on the service team & his attitude was disgusting."
"Rude people when you try to book"
"Trying to speak with someone directly is near on impossible they have a high turn over of staff."
"The whole time I was going through these issues( we’ll actually I’m still going through them!) the staff are absolutely disgraceful! They are rude and extremely patronising."
"Rude and arrogant sales staff."
"The guy I spoke with today whilst trying to resolve my issue advised he was new and did not know what I was talking about and come across very rude and felt like he was not listening to me."
Quality of Work
Pros:
"After the work was carried out, they even washed my vehicle."
"Adam drove out to where I was to resolve it. That is exceptional customer service; thank you Adam!"
"Had some work done on my Ford based Motorhome that because of 2020 lockdown was just out of warranty. The customer service at Abingdon fought my case and managed to get the work all paid for."
"Booked it in within a few days to check it, found the fault and fixed it ready for me to pick up the same day."
"Work done on time and at the cost discussed (free as it was a warranty repair) and we got a free health check."
"The car was then delivered very promptly (almost too quickly!) to my niece who was absolutley delighted."
"We ended up taking the car to Hartwell where we received incredible service, they managed to diagnose and rectify the problem quickly and efficiently."
Cons:
"So I bought a new transit van custom sport from this ford dealership last year. It is by far the worse decision I have ever made in my life."
"Once again they had it for 3 days this time only to be told that when they originally had fitted the roof bars the technician hadn’t installed them correctly causing it to leak into the front and rear of the van."
"I will be taking my van elsewhere from now on due to their lack of courtesy and professionalism."
"Dreadful care shown to my Car over the 3 years they had it under their 'protection'."
"This place has no pride in their work, they show no care to a customers car, they ignore damage until they can charge for it, the staff rude."
"Poor communication and not doing what they said they would made worse by the salesman taking the day off on collection day made the purchasing of my new car disappointing and a let down."
"it is broke down again and it is in Heartwell for the ninth time"