TC Harrison Ford Derby | Ford Store | Motability | Used Reviews Summary

Customer Service

Pros:

• "Customer service best level, I took my car was losing power and they checked and told me need new engine but they replaced completely free of charge as it was under warranty."
• "Thank you TC Harrison for a friendly and easy purchase and sale also for being so honest."
• "Had excellent customer service from Megan, very well organised and went through everything."
• "Steve and Richard always returned calls and rang me when they said they would."
• "I felt that her priority was to make sure I was happy and comfortable with my decision and had all the information I needed."
• "Andrew Baldock helped us choose our perfect car for our growing family and I cannot fault he’s level of customer service!"
• "I cannot fault the service I get from the staff because they treat me as a valuable member of the public whenever I take my car in, whatever the problem."

Cons:

• "Really poor experience from the used car department on what was a 2 year old 20grand car…"
• "Several shocking experiences with service dept for warranty."
• "They would not touch the car until we paid for a diagnostic test which which the AA had already done and emailed the details to the garage."
• "I would not recommend 1 star service."
• "Poor customer service. Be prepared. I had my vehicle booked in for a service 3 weeks in advance and that morning I get a text to say courtesy vehicle is no longer available!"
• "Awful service and have completely lost any faith in Ford."
• "Terrible service from start to finish. Took over a month to have the vehicle looked at."

Sales Experience

Pros:

• "Our sales person David Groves went through all options and various cars and found a blue Puma 23 plate that we loved."
• "Second car I've bought from the used car team in Derby, thanks to Nick and the rest of the staff."
• "Excellent service from start to finish, no pushy sales person and able to consider the options of buying or walking away."
• "Keeping in mind the difficulty in sourcing new cars at the moment - I enquired barely 2 weeks ago about buying a new Ford Ranger, & just over 2 weeks later I've collected the exact truck I was after at a very good price."
• "Superb service from first crossing of the threshold to driving off in our Focus Estate."
• "Great sales team, thank you Harvey for helping me with my purchase and all the service needs."
• "Extremely good service when purchasing my new car, David Groves at Derby TCH was very helpful from start to finish."

Cons:

• "Extremely poor... Found a lovely car on auto trader.. phoned up to sort out the price etc.. they sent me over a quote. We were happy with the quote and we informed we needed to pay a cash deposit by the morning.. we phoned the following morning and they has sold the car to someone else."
• "Felt under high pressure from the salesman to purchase a diesel instead, which did not fulfil our needs."
• "I was made to believe it would be ready to pick up on the 1st of march... I heard nothing until I rang on the 29th only to be told the car had not arrived."
• "On viewing the car quite clearly had accident damage to be told 'has it?' 'O yes, unrecorded but will be 100% before you pick it up' deal done and awaited collection."
• "Absolute joke of a garage."
• "No one was on the reception and no one even acknowledged me for 20 minutes until I decided to walk out and take my money elsewhere."
• "Then the member of staff dealing with me disappeared off (I gather to lunch) and never came back."

Vehicle Service and Maintenance

Pros:

• "The dealership was easy to find (opposite Pride Park Stadium) and the site itself is huge (with loads of stock) so follow the signs to the bit you need!"
• "Upon collecting my car and inspecting the completed work I was very happy."
• "Had my car in for service and mot very impressed with the service all round."
• "They sorted a free taxi to take me back home which was good."
• "Rang up parts department, parts were in stock. Matt offered to get them out for me in advance."
• "They completed the work without leaving any marks or stains."
• "Everything explained well and car keys back on time, nice waiting area with free coffee machine, WIFI too so I can work as I wait."