PSM pharmacy Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "Staff was very friendly and extremely efficient."
• "Excellent service and friendly and professional personal experience."
• "The staff were really friendly."
• "Very friendly staff and welcoming."
• "Staff have been amazing and are so attentive."
• "The staff were very friendly, accommodating and reassuring."
• "Super kind and friendly staff at my first vaccine jab today."
• "Very helpful and friendly personnel, supplying everyone with much-needed information."

Cons:

• "Very unprofessional service."
• "The man who checks you In for your flu/covid vaccination is RUDE."
• "RUDE - the woman giving the jab was very accusational."

Efficiency and Organization

Pros:

• "Walked in and got flu & covid jabs without an appointment - all over in 2 minutes."
• "We were in and out in 10 minutes, plus 10 minutes to check we were okay after the jab."
• "Easy booking online. They were well organized, very quick, efficient, and friendly."
• "Everything was very well organised and I only waited a couple of minutes."
• "The service here is like a well-oiled machine."
• "Everything is well organised and all the people involved in the process were really putting me at ease."
• "Couldn’t have been easier. Was in there less than 20 minutes and had booster and flu jab."

Cons:

• "I would like it to be more private when giving personal information as this was very public."
• "A little bit dis-organized! I booked my 1st Pzifer vaccination here. They took down the wrong number."
• "Booked a booster vaccine with this pharmacy. Arrived on time to be told they had no vaccine."

Vaccine Administration Experience

Pros:

• "The whole process was very smooth."
• "The person giving the vaccinations is good at distracting you so that you barely realise it’s happened."
• "The vaccine volunteers were the most friendly, chatty and just a lovely bunch really!"
• "I was nervous to get it and my mind was put at ease."
• "The jab itself was painlessly administered, with a smile."
• "Had my first COVID-19 vaccine. Staff have been amazing and are so attentive."
• "Just had my vaccine here, called ahead to enquire about changing the appointment time."

Cons:

• "They didn't ask me many questions of being valid to take the vaccine, minor complaint but still needs to be said."
• "you're then walking through the shop asked to remove your clothing so you're ready for the jab."
• "I think this pharmacy is putting money before service as I know they get paid for each vaccine they administer."

Overall Service and Atmosphere

Pros:

• "Such a fantastic experience - thank you!!"
• "Definitely 5-star service for our COVID Autumn booster on Saturday."
• "So impressed. 5-star service."
• "10/10 experience. Walked in as I am 17 and although it was nearer the end of the day everyone working there was so friendly."
• "Superb, friendly, efficient service for my walk-in booster jab today."
• "Had my covid vaccine here just now. Currently waiting for 15 minutes before I can leave, so I'm writing my review of the process."
• "Brilliant service for booster jab this morning. No queue, friendly people."

Cons:

• "Covid vaccine done efficiently but disappointed no masks were worn by anyone, staff or patients."
• "I was so relieved to find somewhere I could just walk into to have my booster vaccine without unnecessary complications."
• "I only came here for my vaccination, it was very quick and efficient, however I will say enough care was not taken."