AYP Healthcare Reviews Summary

Order Processing and Dispatch

Pros:

• "The prices for the products and shipping were excellent, cheapest around."
• "The quality and price of the items were great."
• "Great service and very prompt delivery."
• "I was kept up to date with emails, and I received my order within 2 days of placing it."

Cons:

• "Ordered something on a Friday, 2-3 days delivery time expected. Week later not even been dispatched."
• "Ordered the item, almost 4 days gone by, no response, no details on despatch."
• "I have been waiting for more than a week. In the end, I sent email to ask and they said the package is lost during the transit."
• "I ordered some eyedrops, and after 2 whole weeks of waiting, I messaged asking where they were."

Customer Service and Communication

Pros:

• "I was informed when the order was being sent out to me, so I was continually updated throughout."
• "Easy to order, prompt and well informed delivery."
• "I had a dispatched notification within days of ordering and received my parcel shortly after that, really fast!"
• "Thank you for a positive experience and I will now be a regular customer!!"

Cons:

• "I have asked for a refund several times but nothing."
• "The phone number doesn't allow you to leave a message and the person on the chat function is rude and unhelpful."
• "The customer service team are very snappy. The response I received when I said I would have a refund was rude and sarcastic."
• "I ordered some eyedrops, and after 2 whole weeks of waiting, I messaged asking where they were."

Delivery and Shipping

Pros:

• "The delivery was fast, driver courteous and friendly, products were packaged well."
• "They used Amazon shipping for dispatch, and I got a message saying I'd received the package."
• "Arrived Friday exactly as seen on website. First order, good price, really easy to order."
• "Ordered products late Monday evening, dispatched on the Thursday via tracked next day delivery. Arrived Friday."

Cons:

• "After clicking to make payment it said order successful but no order ID or a confirmation email."
• "They told me no they were working through a backlog and I would get an email in next 2 days telling me it has been sent."
• "DO NOT ORDER FROM HERE! PAY EXTRA AND GO ELSEWHERE!!"
• "I ordered some stuff for my mum on the Tuesday, received an email and was kept up to date. The items where delivered on the Thursday morning."

Product Availability and Stock

Pros:

• "The prices for the products and shipping were excellent, cheapest around."
• "The quality and price of the items were great."

Cons:

• "Ordered and paid, heard nothing for a week then when I queried they said my order was ‘lost by the courier’ (clearly false)."
• "I ordered some eye drop, not only did they take long to dispatched them, but the order never actually arrived."
• "Ordered something on a Friday, 2-3 days delivery time expected. Week later not even been dispatched."
• "I ordered some stuff online and after waiting for over a week contacted them and they said that there is a delay due to lot of work."