Spencers Sales and Letting Agents Leicester Reviews Summary

Staff Professionalism

Pros:

• "Sam could not have been more helpful in renting out our property recently."
• "Franco and Emma are very professional and also very friendly. They completely understood our requirements and helped us a lot."
• "Scott is attentive and extremely professional an absolute asset to Spencers."
• "Scott was super friendly and knowledgeable about the area and Rosie has been so helpful throughout the whole process."
• "Stephanie helped us find the property we fell for and was always available to help."
• "I worked closely with Chelsea and Megan and they have both been fantastic. Quick to respond, knowledgeable and extremely professional."
• "Franco & Max both eagerly helped chase solicitors on both ends to bring the completion of our purchase round in just 6 weeks!"

Cons:

• "I went to the office and found out that they had rented it to someone else, and I asked them why a message was not sent, and they said you are the one who sets the time!!!! Isn't that an explicit contradiction and lack of credibility on the part of the office?"
• "House purchase is already a stressful task and you expect the estate agents to be more reliable, up front and honest about everything. But after this horrible experience (this has never happened to me before) I'd not trust them again."
• "They seem like the company who will charge you for the damages you moved in with that were done by their companies."
• "They called me 1st time telling that the vendor has accepted your offer via the auction after the highest bidder pulled out. Few minutes later they called again saying sorry we can't proceed with you because the other bidder changed his mind."
• "TL;DR: Happily show you and sell a dream, but then don't be surprised when the door smacks you on the way out."
• "Emma from Spencers Estate was very difficult and unhelpful in arranging a viewing."
• "I had an appointment today to view a property in Leicester and I was shocked after reaching the place that there was no one there to show me around."

Communication

Pros:

• "Everyone we've dealt with at Spencer's has been amazing, we were able to sort out a viewing quickly, and when we were chosen to go forward with the tenancy by the landlord, referencing etc was a very smooth and quick process."
• "Franco kept us in the picture of timescales etc."
• "Communication was great, phones always answered, no complaints."
• "Highly recommend Vicki and her team at Spencer’s. They have been excellent from the start of our purchase and communication has been swift, accurate and professional."
• "Max, Sandra and the front line team always answered the phone with a smile and we could tell this each time and nothing was too much trouble."
• "Always kept in contact to keep me updated and answered any questions I had swiftly."
• "The communication regarding viewings from Stephanie and Emma was excellent."

Cons:

• "The office was visited and it was agreed to view the property for the purpose of renting it, and after a few moments a message arrived on the mobile specifying the next day and hour to view the property and an hour before the specified hour the office called and stated that there were no keys to the property and an appointment would be sent later, I waited for a day and no message was sent."
• "I am so disappointed with the lack of communication."
• "No one seems to be able to help with anything, you get told to contact one person who refers you back to the first person you were in contact with."
• "I had a booking with Spencers for a property viewing, but I needed to reschedule it. I made several attempts to reach them via calls, texts, and even emails, but unfortunately, none of my communication was answered."
• "This review comes after nearly 37 emails requesting someone higher up in the company to complain to but not actually getting any reply back."
• "We have made a complaint to the deposit scheme and will be taking things further. As suggested I have sent you an email and surprise surprise no response as usual."
• "I would strongly advise anybody to avoid this letting agency at all cost."

Customer Service

Pros:

• "Amazing service! Amazing result! Thank you!"
• "Excellent, ten out of ten for Spencers finding a tenant for my rental property."
• "Came across Spencers as the agents for the house I was buying in 2011 and they were so much better, more efficient and more personable than my own agents, I went to them to help rent out my former home."
• "The move in process was effortless."
• "We couldn't be happier with the level of competence and knowledge that each and every member of staff we have had dealings with has shown."
• "An excellent standard of service was provided. I would not hesitate to recommend Spencers Halford Street."
• "Can’t recommend them highly enough, so 5 stars **** from me! :)"

Cons:

• "The building is like a drug dealers trap house, there's plenty of strange people in and out so there's no form of security there."
• "They are lovely getting you IN the property, but not helpful whatsoever when things go wrong."
• "There's a homeless man living under the communal staircase who has been more pleasant than some of the drug dealers."
• "They were really helpful when we were moving in, but when we got the keys, we realised that the flat is dirty."
• "We are not even with Spencers any more and the problems keep coming."
• "Spencers clearly not done ANY referencing due to the fact drug dealers and students live here."
• "Whatever you do, don't do this to yourself stay far away from this company and building complex."

Reliability

Pros:

• "Thank you to Nick, Franco and the team who competently managed to secure a sale on our property at asking price and take it to completion in just over 3 months!"
• "Turned out easier than expected thanks to the help we received from Spencers who managed all the viewings, kept us informed at every stage."
• "If you want to be treated like a person not a number - rarer and rarer these days - these are the firm for you."
• "He is very helpful, professional and easy to talk to and communicate with. He always responds back to you quickly via email or calls."
• "Rosie has been exceptionally responsive and patient during the process of applying for and ultimately leasing our new home."
• "Their inhouse mortgage advisor Urvashi, gave us every option and gave us the BEST advice."
• "Franco’s communication and advice was great making the whole process much much easier."

Cons:

• "If you do not mind losing your deposit for made up reasons, they are the number one!"
• "We've been here over a month and none of the maintenance issues have been resolved - not a single one, still no blinds, toilet seat and still managing with a leaking toilet and sinks."
• "Paid rent on time every month with no issue, was more than helpful when it came to allowing viewings of the property, returned the keys on time when moving out- now, 2 months later, I still don't have my deposit returned."
• "Down another £30 due to their mismanagement and interference, on a late energy payment bill we never knew existed."
• "We moved into Equinox House with maintenance issues still outstanding such as leaking toilet and sinks, sockets hanging off the wall, no blinds whilst on the ground floor facing a very busy road restricting our privacy."
• "This is the last time we will be using Spencers. The service is unprofessional, slow and when the going gets tough and they cannot answer simple questions they stop responding and returning calls."
• "Our worst experience ever. We rented a property through Spencer's. We have been really good tenants, paid on time, kept the house clean at all times. We've now vacated the property and they are not returning our deposit."