Frank Innes Sales and Letting Agents Leicester Reviews Summary

Customer Service

Pros:

• "Honestly a fantastic service from start to finish – Cannot recommend highly enough."
• "Adrian was always a great face to see, his smile lights up the office as he welcomed us every time."
• "From valuation to exchange of contracts we have received the very best service. Communication with both us and our buyers was always immediate and informative."
• "The wonderful guys in Frank Innes Leicester helped my family sell our property after 3 yrs in the market with other agents."
• "Sold two properties with Frank Innes, very friendly and communicative."
• "Just purchased a property through Frank Innes (Clarendon Park Road). What can I say? Gemma & her team was very supportive throughout the entire process."
• "Chloe and Laura were brilliant chasing solicitors and other agents and keeping us up to speed with every step."

Cons:

• "We still had to call in a few times to get this issue sorted rather than them sorting it out themselves without us having to chase it up."
• "Been with them for 1+ year they take forever to resolve any issue we have been paying 800+ for an apartment that has ripped blinds and a broken built-in fridge we've not been able to use since moving in."
• "When I moved into the property, we noticed several discrepancies that were not mentioned in the inventory."
• "Phoned up Frank Innes to ask for alternatives and they just told me I'd had to come in the next day to hand in the keys."
• "I was left a voicemail basically saying they couldn’t cover people on any sort of benefits and was subsequently promised a callback but did not get one."
• "Please do not trust this agency🙏 they are not serving people they just need us to book the property and they will reject and keep the fees we paid initially."
• "Then to top it off, Frank Innes took more than a month to return the deposit."

Mortgage and Financial Services

Pros:

• "I was recommended by my family to go with Aashish Porbandary at countrywide mortgages."
• "Ash dealt with our mortgage with Country Wide Surveyors and we didn't have any problems he was very effeciant, and did what he said he would Top guy 👍."
• "Aashish Porbandary from Countrywide Mortgage Services provided us with an excellent service."
• "Aashish is a very reliable, trustworthy person that I would recommend to everyone."
• "Imogen helped me with my mortgage and deposit etc and was incredibly helpful."
• "Ash was great during my property buying process, finding me alternative mortgage solutions and discussing them in great detail with me, in two languages even."
• "A massive thank you to Ash who helped me with my first mortgage."

Cons:

• "However, they failed to take any action and instead charged us for these pre-existing problems."
• "Even they charged us for lights that were already mentioned as not working in the inventory."
• "Frank Innes (who was our first point of contact and the only point) wouldn't have an answer to it and always instructed us to find a solution by our own."
• "The agent at one point told me that I could challenge the deposit deduction and I would still lose as they a have built a solid case for the Landlord to win and me to fail."
• "I was rejected by Frank Innes for renting due to the fact I'm on a combination of part time work and disability benefits."
• "Stay away from Frank Innes Agency and property management of The Exchange 'Country Wide Property Agency' and Landlord 'Tiger Investments 4 Ltd' if you want to avoid being overcharged for pre-existing issues."
• "I highly do not recommend, not only they tried to take away my deposit but also billed me for the damage that was already there."

Professionalism and Support

Pros:

• "Everyone was extremely helpful whenever we called."
• "They both were extremely professional and provided regular updates."
• "Even during the pandemic we were updated on a regular basis and the sale completed without any issues."
• "You both communicated, updated and made us feel at ease throughout the whole process."
• "We have had a fantastic experience with Frank Innes sales team, they have been absolutely amazing with all questions and any enquiries we had."
• "The service was outstanding - swift response to e-mails, always there to help with queries and useful advice."
• "The Service the Frank Innes staff gave us was above and beyond."

Cons:

• "I would avoid this agency like the plague."
• "Really unprofessional & a complete waste of time."
• "We were charged unethically and wrongfully for all the deeds we were not accountable for."
• "Discrimination is a huge problem and Shelter are currently pushing the Renters Reform bill to prevent this from happening."
• "Not too happy with Frank Innes."
• "But after my recent experiences experiences with other letting agents were wonderful and really put Frank Innes to shame and I genuinely consider my time with Frank Innes a misfortune."
• "Even saying to them I am not feeling well and I am self isolated they keep on calling and was giving pressure to do their paper works."

Communication and Responsiveness

Pros:

• "I could communicate with Adrian by phone, email, WhatsApp and he always returned very quickly to answer any concerns I had."
• "Laura was always there to help and responded to any queries very swiftly and accurately."
• "They answered any queries we had promptly and efficiently."
• "The rental process was very straight forward and stressfree which I was very grateful for!"
• "Adrian, Laura and the team helped create a very smooth and seamless progression through the sale of our property."
• "Their professionalism, passion and kindness, ensured that they approached the most difficult of challenges with enthusiasm."
• "The service and support that we got from Frank Innes was incredible."

Cons:

• "This branch in particular decided to close 15 minutes early."
• "Absolutely garbage, they are more than happy to harass tenants and refuse to perform even the most basic duties of an agency."
• "Not happy overall and definitely room for improvement."
• "The whole team has been brilliant and most helpful."
• "The agent at one point told me that I could challenge the deposit deduction and I would still lose as they a have built a solid case for the Landlord to win and me to fail."
• "Amelia who has been very professional during the entire process."
• "Please do not trust this agency🙏 they are not serving people they just need us to book the property and they will reject and keep the fees we paid initially."