The Paddle Steamer - JD Wetherspoon Reviews Summary

Service

Pros:

• "Super quick drinks when you order from the table using the app!"
• "Was served quickly by friendly staff who listen to us."
• "Staff are always friendly and chatty."
• "Fast, friendly and welcoming service with good quality food, as you would expect."
• "One of the best Spoons in Ayrshire. Good location and the rear overlooks the Millport ferry with some outside seating. Good layout inside with several large booths. Friendly, attentive staff and quick service."
• "Staff are friendly and very polite."
• "The staff are very friendly and helpful."

Cons:

• "A lady who looked as though she may have been a manager (leopard print shirt rather than WS uniform) was rude and argumentative."
• "I have just walked out of Wetherspoons Largs. My friend went to buy me cider...none except fruit cider. Took it back immediately as I cannot drink it. I was polite but the under experienced staff do not know about good customer relationship."
• "Lack of staff. Very busy. One serving at bar, one delivering app orders and one food orders. What can they do to improve that. Tables not cleared."
• "Bar staff seemed unaware that there were a number of people waiting to be served while one member of staff served the others seemed oblivious to queue and they decided to serve they ignored the order of the queue and folks walked out."
• "Staff untrained in customer service."
• "Poor service had to ask for our food after 45 minutes and when it arrived it was cold, had to put it back for reheating."
• "We were there yesterday on 30.08.2020. The waitress at the entrance was very rude, arrogant and didn't seem happy to see a group of 10."

Food Quality

Pros:

• "Nice atmosphere, quiet, clean and lovely food."
• "Nice food here, can get very busy, but worth the wait."
• "Food good as usual and super quick."
• "Lovely breakfast and the wife had the usual eggs Benedict which was amazing (her words) nice view over the ferry coming in and out."
• "The food they produce is awesome."
• "The food however is amazing, except the all day breakfast which offers very less options for the price."
• "Love this place cosy atmosphere really good food for the price you get what you pay for and you don't pay much and you get quite a lot :-) great place to sit eat drink refillable coffee and Watch the ferry mosey in and out."

Cons:

• "Ordered fish and chips but on arrival was either extremely overcooked or had been sitting on hot hold for too long as the fish was crunchy and dry."
• "Glasses a bit grotty, pizzas need another 5 minutes under the grill...too doughy and the beer is a bit flat."
• "The fish was just tasteless batter and the pasta Alfredo was stuck together and clearly reheated."
• "Ordered fish and chips, it as to be the worst meal I've ever been served."
• "Food was burned and cold, returned it."
• "Macaroni Cheese was disgusting, maybe made from a box of Kraft Macaroni Cheese 🧀 and was cold as were the soggy chips."
• "Food was bland chicken was like rock solid."

Ambiance & Location

Pros:

• "On a wild windy day, it was nice to enjoy the comfort of the fire."
• "What a pub with a view, watching the busy ferry coming in and out."
• "Great location, prompt service."
• "One of my favourite spoons. Chilled out having lunch watching the ferries come in and out."
• "A great location, right on the sea front with big glass windows looking into the ferry harbour and across the famous water."
• "Lovely spot by the sea with some beautiful views of the sea."
• "The outstanding aspect Of the Paddle Steamer is the fact that it's right on the bay and Ferries are constantly picking up and dropping off people and cars."

Cons:

• "Not great access for prams to get in/out."
• "Lovely location. Spoiled by cramped seating arrangements."
• "Actual bar/restaurant looked like there had been a kids party, food strewn everywhere."
• "The restaurant is a bit shabby with floors strewn with half eaten peas."
• "Considering this place has been closed for month you would have thought they could have made an effort to spruce up a bit, dire, dark, damp, sticky tables."
• "The decor is tired and dull, the carpets sticky, tables NOT cleaned or wiped down after each customer."
• "It was like eating inside a nursery or crèche."

Staff & Management

Pros:

• "All the staff (bar one) have been really lovely, helpful and have a good sense of humour."
• "Also have to mention the pleasant staff, friendly and up for a bit of banter."
• "Staff very friendly and tables cleared away and cleaned very quickly when customers leave."
• "Staff were very friendly and attentive to us."
• "Staff are helpful and friendly."
• "Visited a few times as stay at yacht club. Service was outstanding. Really friendly helpful staff."
• "The staff are so friendly and helpful."

Cons:

• "The kitchen manager had my wife in tears tonight on her birthday."
• "We spoke with some locals who said that service and management were awful and so rude."
• "Bar staff are lovely but look out for special night prices."
• "Very few staff who looked like they didn’t know how to smile."
• "Manager extremely unprofessional and uncaring."
• "Such a great spot for a weatherspoons. Just a shame the staff can’t cope with the slightest busy spell and the shorter women with the blonde hair clearly doesn’t want to work there or do any sort of hard work."
• "Nicely decorated pub with a good view and log fire in the middle of it. Staff generally very friendly and helpful but all of this let down badly by one manager who is abrupt, rude and embarrassingly loud: a confrontation always waiting to happen."

Value & Pricing

Pros:

• "All good a superb prices 😉"
• "Standard pub menu, extensive drinks menu at competitive prices."
• "Prices are good."
• "Very good value, large selection of food and drink."
• "Unbelievably great value. Beers on tap are exceptionally varied and plentiful and inexpensive."
• "Excellent value for money, wonderful atmosphere, good heart sized Scottish meals and a decent selection of beverages."
• "Great prices too. I enjoyed the free coffee refills."

Cons:

• "But the table had dirty dishes on it when we sat down and were still there after we ate."
• "Menu choice cut back drastically and price increased for what is on the menu."
• "The alcohic drinks were cheap, compared to other establishments."
• "You can buy a main meal and just for a £1 extra you can get a juice or an alcohol drink."
• "The all day breakfast which offers very less options for the price."
• "Only good thing about Wetherspoons is the cheap drinks."
• "Reason for the one star is the doorman as after spending over 50 pounds we went out the wrong door."