Digbeth Hall Reviews Summary

Management and Staff

Pros:

• "The management was fantastic and outstanding..."
• "All the staff Specially Mr Imran were very polite and helpful."
• "I will give Management 10/10 for their caring and helping behaviour."
• "The process with booking for the event was fine, we found the manager kind and the booking process was easy."
• "Very Nice and spacious, really enjoyed the wedding, administration was very helpful and co operative especially Mr Imran Awan, provided especial customer care."
• "Imran (Hall manager) was responsive, honest, and helped us throughout the event."
• "Uncle Nassir and brother Imran were lovely, professional, understanding and so caring."

Cons:

• "They ruined the most important day of my life."
• "Unprofessional management and staff, before payment they are perfect but once the money is paid nothing goes well and became very rude."
• "Our guests had their cars smashed open because this dubious hall people refused to provide security and car attendants which we paid for."
• "They promise you a fabulous day with this and that but when it comes to delivering, they have memory loss."
• "Total cowboys. My wedding ran 1 hour late. No parking (paid for), no welcome drinks, no fruit display, no agreed decor (extra seating and tables), wrong food."
• "The management team is absolutely a disgrace, unprofessional and extremely disrespectful."
• "The owner promises the world to you while you are enquiring... They promise and promise and under deliver."

Food Quality

Pros:

• "Their recommended catering service was divine."
• "Food was to a high standard."
• "Food was exceptionally good, waiting staff were attentive."
• "The food was amazing, all of our guests enjoyed it."
• "The food was hot and exceeded expectations."
• "The food was wonderful, we had kebab, chickpeas, curries and carrot halwa."
• "Food is very nice, tasty and hot..Crockery spotless..."

Cons:

• "The starters where the worst I have had in my life... They ran out of roti's!"
• "The sweet dish was soggy and we never recieved any ice cream with our gajrela."
• "Nasser failed to deliver the freshly cooked food he had promised. The food that was served tasted old and had been warmed up in microwaves."
• "Food was not good the chicken were half a brown colour!"
• "Came here on 8th September 2023 and had severe food poisoning afterwards."
• "The food was cold and seemed to be reheated with family complaining."
• "The food experience for me was okay, however it was a horrific experience for my relatives - this included vomiting and diarrhoea continuously."

Venue and Atmosphere

Pros:

• "The venue itself was impressive, with its modern and stylish atmosphere."
• "The venue itself is absolutely stunning, beautiful scenery at every angle."
• "I was amazed at the beautiful decor and atmosphere."
• "The hall was pristine, clean and ready on time."
• "The decor of the halls looked magnificent inside and tables were set just how we wanted them."
• "The hall itself had beautiful food and great service and really welcoming staff. The hall decoration was amazing."
• "This venue is a definitely a go-to to have a great time and is perfect for Weddings, Birthday parties etc."

Cons:

• "The kitchen did not have enough counter space to do anything. There was no sink to wash your hands I don't know how it passed the inspection???"
• "Location of Hall is not very good. Post code incorrect. Too much road works and not enough diversion options."
• "If you want your event to be one to remember for the good reasons then do not book this place at all."
• "I don’t advise anyone to book this hall it’s not nice staff no respect after u pay money and they Chang the attitude after u pay."
• "We also paid for security guard, there was no security on the day."
• "On the day no additional car park facilities. Several of our guests got tickets."
• "The hall hadn't been vacuumed, the carpet was covered in confetti from previous nights function."

Service and Staff Attitude

Pros:

• "The waiters and managers are just so nice and friendly, done everything we asked for."
• "The service team were so nice and polite and accommodating to our guests."
• "The service and worker Mehnazs was very welcoming and very sweet as well serving fast."
• "I received a brilliant and attentive service, especially from the waiter Saeed, with whom I was particularly impressed with."
• "The chefs behind the scenes are just as hardworking as everyone else and never fail to create dishes full of flavour."
• "The staff were friendly, attentive, and made sure everything ran smoothly."
• "Staff is very polite and cooperative."

Cons:

• "The service was horrendous this were dirty and the waitress were annoying my guest."
• "As the food arrived my guests where given 1 tray of starters between 12 people and they deemed this acceptable... it was a very rushed service with minimal food given."
• "The service was 2 normal dressed guys with no uniform running half way across the hall to the kitchen!"
• "Paid £27pp and the curries had hardly any meat or chicken. The staff are no more than 6-7 running 500 guest wedding."
• "I also found it very unprofessional that there staff started to dismantle the hall while guests where still at the venue within there appointed time."
• "Awful experience here! When I first went looked very promising but later didn’t care. My big day was ruined and I can’t get it back unfortunately."
• "Basically a big tent and the main feature is you can drive a car in!"