Grand Botanical Suite Reviews Summary

Food Quality and Service

Pros:

• "The food on point. They listened to all the requests we asked for and they delivered everything we asked."
• "The food service was well organised and courteous. The food was well cooked."
• "Food was good I will say, dessert wasn't my taste not much of choice."
• "Everyone of our guests loved the food."
• "The food was hot and very tasty."

Cons:

• "Food was cold using their recommended caterers."
• "There was a 'food shortage' on tables with not all curries served and refusal of refills to the guests."
• "The staff took away food quick before getting the chance to eat which was the downside."
• "Stingy with the food servings. Made me finish the bowl like an idiot just to get refill for the table."
• "Waitering service was appalling. Starter tray can only be refilled once all the tables are served."

Staff and Management

Pros:

• "Amran wa soo helpful from day one. My whole family loved the service."
• "Managers were helpful at every stage and detailed in planning."
• "The staff were super helpful and understanding, despite the delays and setbacks."
• "The manager Emran could not have made the day go any smoother."
• "The staff were very accommodating and attended to my needs immediately."

Cons:

• "The wedding coordinator left halfway through the event with no communication."
• "Venue coordinators were rude to guests asking them to move tables and hurry up when taking family photos."
• "You can tell the staff was in a hurry to clean up."
• "What happened to the wedding coordinator midway through the event?"
• "Very unprofessional and rude manager, short Asian bloke."

Overall Venue and Atmosphere

Pros:

• "This was a nice wedding venue with a well-designed stage for a bride entry walkway onto the stage."
• "A Beautiful and well-decorated venue for sure, perfect for photos!"
• "The environment was extremely beautiful and spectacular."
• "The venue is amazing. Max capacity is around 350 guests. Decor is 10/10."
• "Absolutely beautiful venue. The tables and chairs are like no other place they are top quality marble and gold trim."

Cons:

• "The venue doesn't have its own parking but there is public parking outside."
• "The disabled wheelchair access is possible from the side entrance through the service area (definitely could improve this)."
• "Parking will be a nightmare as only on-road parking."
• "Inside low emission zone so £8 car charge, no secure car park, only street parking."
• "The outside of the building is in an industrial zone which leaves a very unappealing first impression for guests."