DHL Parcel UK Depot Reviews Summary

Customer Service

Pros:

• "Staff are very helpful, friendly and knowledgeable."
• "Lady Sabrina was very helpful and did go the extra mile to resolve my issue & meet my deadline."
• "Person on the phone was ok once I had spoken to someone."
• "Olu from business department in Milton Keynes... This advisor is the only worker in any shipping company that goes out his way to help the customer out."

Cons:

• "shocking customer services, the staff called me a lier, and not want to deal with my complaint."
• "Absolutely appalling customer service."
• "Customer service was rude when I spoke to them."
• "The worst company with the worst customer service! Nobody can answer my simple question, where is my parcel?"
• "Very Disappointed that the customer service does not allow us to speak with the representatives but just takes us through automated systems."
• "No humans to discuss mismanaged delivery but automated service."
• "Their automated phone service is just that, no humans."

Delivery Service

Pros:

• "25Kg to Spain £15.00- what's to complain about?"
• "I have used the international service on numerous occasions. Its cheap and generally reliable."

Cons:

• "This company provides the most shocking delivery service I have ever experienced in my life."
• "Appalling service! My parcel was delivery BEFORE the suggested time window and I requested a SMS when I was the next stop which didn't even happen!"
• "Worst delivery service! Twice in a row they pretended to attempt delivery when we were watching the front door the whole time, no one arrived."
• "Wait in all day for a delivery. The driver pulls up outside the house then doesn't even come to the front door."
• "Terrible, they 'tried' to deliver my parcel three days in a row but failed despite my wife being in all day every day."
• "My high value parcel was meant to be delivered yesterday... it has miraculously gone missing."
• "Second attempt delivery again no knock or ring on the doorbell just a card through the letterbox."

Company Policies and Systems

Pros:

• "This process was simple you just call the number on the card and go through the automated service."