Appliances Direct - Collection Point Huddersfield Reviews Summary

Customer Service

Pros:

• "The phone calls were handled in a friendly and competent manner by staff who were apparently well informed."
• "Staff were helpful by telephone, chasing up an expected delivery time from the driver and calling me back."
• "Friendly and helpful service in the shop."
• "Great service was informed when my product was arriving and it was there bang on, The product was well packaged."
• "Fabulous product, great price. Ordered over the phone as I had some questions and found the sales staff very helpful and informative."
• "I found the staff very helpful and pleasant especially the young lady who took my order over the telephone."
• "Thank you to the very helpful gentleman on the phone who helped me to deal with a problem I encountered when trying to order online."

Cons:

• "Changed the deliver date twice (the day before the planned delivery)."
• "Disgusting service."
• "Very poor service. Received a microwave that was damaged. Took ages to sort out."
• "Don't waste your money, because it will certainly cost you your time!"
• "I did try ringing Customer Service three times and asked for a call back. None came."
• "AVOID AT ALL COSTS"
• "Absolute Shambles."

Delivery Service

Pros:

• "Delivered as stated by a nice friendly delivery chap."
• "It came exactly when I was told it would."
• "Delivery went to plan. I was kept up to date with each step of the delivery."
• "Received a courtesy call and email to confirm my order and advise delivery details."
• "Very good prices and the delivery was really fast."
• "Ordered washer-drier, under counter double oven and washing machine on Tuesday - all installed following Monday."
• "We were kept informed of progress of delivery."

Cons:

• "Wrong item came (£100 extractor)."
• "Left my appliance outside."
• "Poor delivery service."
• "I'm cancelling and looking for my money back."
• "Terrible service report a safety fault on a gas appliance a product only 14 days old and they don't return calls move you from department to department no one listens or reads notes that supposed to be on the system."
• "Absolutely shocking customer service. Changing pick up day less than 24hrs before when we'd already organised a van to pick up the new cooker."
• "Horrendous post sale service. My item was damaged. I phoned, e messaged, and emailed. The only successful route was using Facebook messenger to get thorough."

Product Quality

Pros:

• "Excellent customer service. Fantastic product."
• "I am new to air coolers, this is my first one. I am really pleased with it as I suffer greatly in the summer temperatures we are now experiencing."
• "Bought an internal dishwasher, best price I could find by a fair bit for the model."
• "Excellent tracking info and cooker works great."
• "Price was excellent and easy to deal with."
• "Easy ordering on the site and a good price."
• "Product as described and delivered next day as promised."

Cons:

• "Purchased an expensive dehumidifier which I discovered within 4 days that it didn't operate properly under the advertised conditions."
• "If you want a cheap deal great, but don't expect any customer service."
• "Avoid this company, purchased an item last year arrived damaged had to arrange returns along with the cost of calling them to do this."
• "I bought an item from this company which was on their website, I received the item in a poor state covered in dust."
• "Ordered an oven and hob very good price, paid £34 for next day delivery, courier could not deliver until 7days later."
• "Only wine cooler delivered on 31/12 and this had damage to the top and door."
• "Products are fine, luckily they didn't have anything to do with making them."