DHL eCommerce Depot Reviews Summary

Customer Service

Pros:

• "Lady on the phone was lovely, that was about the only positive."
• "I have got customer service response within 2 hours from web-portal, twitter and facebook messenger."
• "GREAT SERVICE AND VERY HELPFUL STAFF."
• "Thank you to the young staff member who came out of their office and stood by the door to explain to me."

Cons:

• "Calling about shipment number not recognised by the automated system."
• "No way of contacting them except social media (still haven’t received a reply a week later although the message has been read)."
• "DHL will not reply to emails and the automated phone line mostly just cuts out."
• "Horrible Horrible service. No one answers the phone!"
• "Badly organised customer service. No option to speak to a human on the contact number."
• "Tried to call customer service but you can't speak to any 1."
• "Trying to get hold of someone to speak to for help is impossible and the whole experience has been a total disappointment."

Delivery Reliability

Pros:

• "Once the parcel was taken everything was excellent."
• "Thankfully we have good neighbours who saw it and took it in."
• "Alot of bad reviews but I have had 3 heavy items delivered recently and all have been delivered when driver could quite easily have been like screw this."

Cons:

• "Shocking experience after being given the option to collect parcel from depot, I waited in the customer area for half hour then to be told they couldn't find my parcel!"
• "They failed to deliver my parcel for 5 straight days, and it was meant to be on their own service point."
• "Parcel should have arrived Wednesday... On Friday the tracking showed as out for delivery but the parcel did not arrive."
• "Despite their promises of timely delivery, my package was significantly delayed, causing inconvenience and frustration."
• "Parcel never arrived yesterday, apparently the van broke down."
• "A shocking excuse of a delivery business. Every single item I have ever had shipped by DHL has been late."
• "Very poor service from DHL parcel UK. They failed to deliver my order."

Work Environment

Pros:

• "Good place for part time as well as full time employees to work at. For food there is a Costa shop available and also provides basic facilities for employees convenience."

Cons:

• "I wonder how they even pass the labour enforcement safety and health law."
• "The most unsafe work with incompetent and careless management inside this depot."
• "One of the worst D.H.L places I’ve had the privilege to work."
• "Deserves 0 stars. Worst place to work for as a warehouse operative."
• "DO NOT APPLY TO WORK THERE none of the supervisors know what they are doing there."
• "Really unprofessional, I’m basically fired for no reason."
• "As they prioritise getting their targets then making sure employees are able to work and have sufficient break in between."

Company Reputation

Pros:

• "I am extremely thankful to DHL Parcel UK Ltd for their service and acting on time from fraud."

Cons:

• "Avoid DHL delivery service at all cost - cov branch that is."
• "Absolutely disgusting company dhl have had my parcel for 5 days tried phone no answer worse delivery company ever."
• "This company is a disgrace."
• "Avoid this company at all costs. DHL Parcel UK has cost us over £5000 in lost parcels within the last 12 months."
• "Avoid at all costs."
• "This courier service has got to be the worst in the world. Guaranteed next day delivery never ever happens and a number of times items have either gone missing or left on the doorstep in full view of the road even though all deliveries are supposed to be signed for or card left for redelivery."
• "The absolute worst customer service and delivery company I’ve ever come across."