Luxury Flooring and Furnishings Reviews Summary

Delivery Service

Pros:

• "Once I made my decision the process ran very smoothly. I ordered an engineered product and it arrived within a matter of days."
• "I requested some free samples over the phone which were delivered the very next day."
• "The whole process from samples through to product pricing and damaged replacement was dealt with promptly no fuss."
• "Received my samples really quick and was so impressed with the sample sizes."
• "Samples arrived next day as stated, very well packaged with a lovely little addition of tea bag and biscuit."
• "Ordered free samples which arrived by courier the next day."
• "The samples I ordered came the next day."

Cons:

• "Absolutely shocking. Ordered flooring for next day delivery which I had to pay for. They sent to the incorrect address."
• "Just managed to get in touch with them and they gave me five excuses and decided to shift my delivery till Monday 1st of February."
• "When it arrived, there wasn’t enough to finish the room... So now the whole floor has to come up and new flooring needs to be purchased."
• "Was told via email delivery on a certain date 3 days later and it still hasn't arrived."
• "I was messed about with delivery but it turned up eventually."
• "Bought flooring from them for our new house and it came 9 days delayed."
• "I ordered flooring for next day deliver on a Friday... Finally on Tuesday evening I get an email and text saying my order will be delivered next day."

Customer Service

Pros:

• "The customer service was outstanding, supportive and friendly."
• "Luxury Flooring & Furnishings have been fantastic from start to finish."
• "Amazing customer service throughout my purchase."
• "Very happy with the service so far. Aiden has been very helpful with the samples, very knowledgeable and what a quick delivery service."
• "All that needs to be said is that we are going to use them again in the future. Top marks!"
• "Great customer service from Harry, an absolute pleasure to deal with."
• "The customer service is off the charts."

Cons:

• "Terrible customer service and poor behavior and attitude from your manager Sophie Fitzpatrick."
• "The member of staff on the phone was not the most polite. Totally unsympathetic and at times a little rude."
• "Customer service was very poor and rude."
• "The communication from this company is terrible."
• "Customer service is non-existant, no replies to emails and still waiting a callback from the CS manager nearly 4 weeks after requesting."
• "The customer service and communication is very poor."
• "I had a very bad customer service experience with this company."

Product Quality

Pros:

• "We have bought their 20mm engineered wooden flooring for our two properties... The floor fitters both agreed that the product was uniform, easy to fit and of top quality."
• "The click vinyl we have ordered is absolutely beautiful and of excellent quality."
• "The quality of the flooring is brilliant."
• "Flooring is high quality, laid like a dream and looks fantastic."
• "The quality is amazing and cannot be faulted! It looks stunning down and people are commenting on it all the time."
• "Excellent quality and it looks great!"
• "The quality of the flooring is great."

Cons:

• "This company sent me a default product that squeaks every time you Step on it."
• "My product arrived yesterday and boxes were open, damp, disgustingly dirty, and visibly mouldy wood."
• "1 pack of flooring was badly damaged, non of it usable."
• "However once I started fitting & opening more packs I found a large variation in colour ranging from dark mahogany to almost white, with huge horrible black splotchy knots on almost every piece filled with black wood filler."
• "The original vinyl click flooring we wanted was out of stock... It’s brittle and cracks and scratches if you so much as breathe near it."
• "Luxury vinyl planks chipped within months and company accept no responsibility."
• "The laminate flooring was laid properly as should be."