"One of the best services on the M6 both north and south are very good with clear safe access and a range of food establishments."
"Excellent and very clean disabled toilet facilities."
"Car park was quite large, we used rest rooms there and found them cleaned and well maintained."
"No big stairs to the toilets either which is handy for the elderly or those not too good on their feet."
"Always stop here on our trips down south. Layout fantastic with large grassy area for dogs."
"Called at Stafford services today and very impressed by the cleanliness and social distancing measures in place."
"Toilets have been refurbed to a high standard, very very clean."
Cons:
"Tables outside also filthy, even though I saw 2 cleaners on duty."
"The place was a tip. Plastic bottles on the floor Miserable staff."
"Today we found the place very dirty. Toilets hadn't been cleaned in a while and thorough cleaning was definitely lacking."
"The toilets hadn't been cleaned since 13.30 and we visited just before 9pm (7.5 hours later) and it was easy to see as they were pretty filthy also all bins outside overflowing."
"First impressions in there are that it is clean but needs a serious overhaul - but once in a cubicle it looks dirty and broken."
"However could not get into disabled loo. Door really heavy, swung outwards directly into my wheelchair."
"Toilets are reasonable but the shower. Well I wouldn't shower my dog in that."
Service and Staff
Pros:
"Staff are friendly and there are lots of outlets that cater for everyone."
"Additionally the gambling section, hotel and Costa machines are available too 24 hours."
"Staff are okay, but always seem to be having a bad day!"
"All the staff in stores seemed really cheerful."
"Chap on till very friendly."
"A VERY CLEAN place and the couple of people spoken to were VERY attentive!"
"Staff were helpful and happy!"
Cons:
"Told 'we don't do table service'."
"Staff sometimes look half asleep but maybe it's the time we pop in."
"Prices are expensive, skeleton staff, you have to wait ages to be served."
"Staff seemed disinterested and lack lustre."
"In MacDonald there was a lady on the customer side of the counter telling the customers where to stand as there was only 2 staff members serving everyone ignored her and she should have got on a till to reduce the queue and serve the customer. the staff did look miserable and uninterested, although they where not rude."
"Went to order a couple of meals at Restbite. The guy serving us rolled his eyes and got in a bit of a huff, so we didn't hang around to find out whether the food matched the customer service."
"Marred only by the barista being so asleep he got every aspect of the order wrong, and saw no need to apologise."
Food and Dining Options
Pros:
"Nice selection of places to eat/drink."
"Clean and variety of places to eat. The toilets were also well managed."
"Good hot food in McDonalds, clean and airy with very friendly staff."
"Food was great which made it better."
"Food was also delicious, great value and large portions!"
"We had a lovely meal at Cho Zen including a delicious pasty."
"The Burger and Fry’s were freshly cooked and tasted just like the original American Burgers, the Coffee was good also."
Cons:
"Disappointed to see that there was only one place that I could grab breakfast from."
"Only reason for the 1 star was because it wouldn't let me not leave any, what kind of service station closes their Costa at 9pm?!? Won't stop here again that's for sure."
"Choice of outlets open limited too."
"£3.80 for a dry packaged pasty or £5.49 for a ropey looking sandwich? No thanks."
"The gluten free options are severely lacking."
"It's probably the worst McDonald's I've ever had. Cold fries, cold nuggets, and a double quarter pounder with only one burger."
"This is specifically regarding 'The Burger Company' fast food place at roadchef Stafford (southbound). This is by far the worst burger I have ever tasted."
Pricing and Value
Pros:
"Parking is free first two hours."
"99p for a freshly made Hamburger was much more acceptable."
"For example a cookie 🍪 here will set you back £1.99 but recently we purchased one for £1.59 thus a modest saving of 40p."
"Stayed overnight at the Days Inn Hotel excellent service, with plenty of choices at the services for breakfast in the morning that surprisingly were not as costly as expected for a motorway service station."
"Good deals for children's food when buying adults. Offers defence discount."
"Great prices on sweets/chocolate etc in forecourt shop."
"Best Motorway Service station I have ever visited."
Cons:
"Over priced motorway service station selling dearest petrol in the country."
"Your costa machine charges over 3 pounds for a large cup. Where as everywhere else I go its 2.70 for a large. How much mark up."
"Also really expensive no staff about we waited 40 mins to be served. Asked one person and she walked off."
"Only downside was ridiculous petrol and diesel prices."
"If you need to stop for over two hours you will be charged a lot of money."
"Just like they all do. Why can't they help drive down motoring costs like they do all over the rest of Europe?"
"The petrol and food court charge far increased prices to their non motorway counterparts."
Accessibility and Convenience
Pros:
"Brilliant for a quick break on a long journey, it has a lot of greenery surrounding it."
"I just loved the pond with the water fountain and the little bridge/path all around it at the entrance: very relaxing and a golden opportunity to let 'little legs' go wild for some minutes before getting in the car again."
"Good place to stop for quick coffee, read the papers and check emails."
"Although clearly busy there is extensive parking space available."
"It's conveniently located and at night we more often than not, see the same white cat on the prowl performing it's night shift."
"Good services as alternative to hilton park going south."
"Plenty of walking areas to stretch legs."
Cons:
"Caravan parking very poorly planned and managed, only room for about 8 units."
"Despite clearly marked as caravan parking only, large commercial vans also using it, so they don't have to walk to far to the main entrance."
"Caravan bays could be more of them but we've always managed to park."
"Good service area but very surprised to see that electric charging spaces have taken priority over accessible parking spaces closest to the entrance."
"Take your overnight bag though because finding your way out of a badly lit and no exist antler signed car park can be....Let's say interesting when it's quiet with no one to follow."
"Some attention needed at the signage and lighting on entry and exit. A lot of the signs are unlit and road markings wearing off."
"Busy motorway service area, not really sufficient parking for large vehicles."