"Happy friendly atmosphere and would seriously recommend this salon."
"The stylists are always friendly, professional and helpful with recommendations."
"The lady who gave me the service was very nice and polite and professional."
"She was extremely attentive, accommodating and efficient and I was very pleased with the end result."
"5 star service. I get very nervous at hairdressers but Natasha was so patient and lovely."
"Excellent service and welcoming attitude from Sian."
"Absolutely lovely service, great “none awkward” chat with Claire, professional and courteous."
Cons:
"Not even worth that 1 star I've given! Tasha is damn right rude and has no customer service skills."
"The customer service was very uninviting like I was interrupting a break."
"The last 3 times I've been into the salon the customer service has been depressing, like the staff don't want to be there."
"Staff barely spoke and weren't pleasant."
"Wouldn't have my hair done here if it was free rude and difficult staff."
Quality of Haircut and Styling
Pros:
"The colour and cut is exactly what I wanted. I'm so happy with it!"
"I always leave feeling that it looks lovely & can never work out why I can't recreate how she makes my hair look!!"
"First time using supercuts. I had the pleasure of having Karen cut my hair. She listened to what issues I had and what I was looking to have done and she did a great job."
"Been going to supercuts for a few years, never had a bad cut."
"I had the pleasure of having Shannon cut my hair today and I in love!!! She was so nice and gently."
"Aaron is amazing, very talented at his job. He is a lovely guy to talk too and have a laugh with while he’s doing your hair."
"Sam did a great job which is asking what you like in styling she is great at her job."
"Thank you so much Tash, it looks great, I feel great, and that is all down to you."
Cons:
"Couldn't see in store - the plastic sheets are terrible to see the true depth of a cut. Home and it's a mess, it's supposed to be the same length!!"
"Left with wet hair so didnt see the results until a few days later. Hair is a mess. Layers are a mess."
"Very rushed, my hair has been left uneven at the front."
"She didn’t even section my hair to cut, just cut it “straight” across and then attempted to put some shape in the front, it’s not even even."
"I'm age 40 and i can honestly say I got the worst hair cut ever in my life in this place absolute disaster and all i wanted was a basic hair trim."
"The trim was fine, the bangs were cut like a straight block each side of my face."
"Totally rubbish will never go there again made a mess off my hair and that was the head stylist I don't think she knows how to cut hair."
"The lady I had to cut my hair yesterday has completely ruined my hair. It looks like a 5 year old came and hacked at it, I am devastated at the outcome."
Price and Value
Pros:
"I don't always get my hair cut at Merry Hill but if the need arises in the future I will definitely return to Supercuts as the price I paid was fair and overall it was a great experience."
"Great value for money, hardly ever have to wait, only 20 minutes Saturday morning. Highly recommended."
"I would recommend this place to anyone! Lovely staff and great quality hair cut!"
"Excellent service and amazing hairdressers I had my hair done by Aaron and By far one of the best hairdressers- so welcoming so sweet and did an amazing job just what I wanted!!"
Cons:
"The only reason I won't give a full 5 stars is not due to the service but the price just very pricey for a wash cut and blow dry."
"I paid 38 pounds to have a fringe cut and to dry my hair with a diffuser. The prices are different on the wall."
"The prices are extortionate but if you want your hair doing there and then, you'll pay."
"Totally rubbish will never go there again made a mess off my hair and that was the head stylist I don't think she knows how to cut hair would not even give one star."
"Don't trust the price list it will probably end up costing you nearly double - cut and blow price based on length of your hair."
"Try and get a hair cut and the prices they advertise? Impossible."