Address: 18 Cross St, Reading, RG1 1SN, United Kingdom
Phone: +441189511114
Rating: 4.3
based on 109 reviews.
Stylist Performance
Pros:
"Very happy with my highlights and cut from Imogen today."
"Ellen is amazing."
"She is a very professional worker and is very friendly."
"Charlie is brilliant and very knowledgeable giving excellent advice on my hair."
"Fantastic service every single time. Kayley is absolutely amazing."
"Got my hair dyed by Nicoleta and she did an amazing job getting it back to a natural brown from red."
"I wouldn't let anyone other than Katie touch my hair now!"
Cons:
"I went home feeling really ugly and upset."
"The hair dresser dealing with my hair cut more than half my hair off and told me she does not know what else to do with my hair."
"Terrible rude manager, snotty staff and very mediocre overpriced colouring."
"I went in for a balyage and i had completely black hair... my hair ended up looking like they are going from black to blonde. it wasn't a balyage at all."
"The cut I received was nothing like the photo/video I showed."
"Worse salon I have ever been to, the lady doing my hair was soooo rude she kept making remarks about the way I look."
"Very poor colouring and hi-lighting. Unable to achieve requested look."
Salon Experience
Pros:
"First time at Cocoon Reading and it was lovely."
"This was my first time coming to cocoon and I would highly recommend it, I'm so happy with my hair."
"The salon is clean and relaxing, staff are welcoming and I wouldn’t go anywhere else."
"The beauty rooms are clean and comfortable. Products are good quality."
"The atmosphere of the salon is very welcoming and comfortable and It's great to sit with a cup of coffee at the start."
"Always great service, professional and flawless with friendly staff."
"Clean professional salon, polite and friendly staff, plus you get free bubbly and snacks while you're in the chair - what's not to love!?"
Cons:
"As I read from the previous reviews issues with appointments... My apptmt was re confirmed to me just an hour or two before. So I went and found out that the lady had left calling in sick."
"Their customer service is beyond poor. I was just told to sit down, waited for 15 minutes without so much as a smile."
"There seems to be a disconnect between the consultation and the execution, which in turn has led to a really awful client experience."
"However, on my last visit, I was disappointed to find that the massage chair was not working."
"Unfortunately, today I was very disappointed with my booking... Why no one didn't inform me about changers and that I have to change my booking time."
"The hygeine isn't 100% as there was hair all over the dresser table."
"Also snotty trainees gave me a drink in a dirty cup- shocking! Avoid"
Customer Service
Pros:
"I always go here for my hair. The staff couldn't be nicer and they really know what they're doing. You also get a free drink and snack which is always nice."
"Since I discovered cocoon I wouldn’t go anywhere else. A cosy, comfortable environment in a fantastic location. Most importantly, I’ve always had the best highlights and cuts (done by Yasmin and Jade)."
"I also get my nails done reguarly by Jo! They always last at least 2-3 weeks."
"I’ve been going regularly for a scalp bleach since july 2022, my hair always feels amazing afterwards."
"One of the things I’ve enjoyed about my visits is having a glass of Prosecco while getting my hair done."
"I always feel thoroughly spoiled when I visit Cocoon and wouldn’t hesitate to recommend the salon."
"Staff at the salon are very friendly, its easy to book appointments to my own timescale and to re-arrange if needed."