Alan Tully Cars Reviews Summary

Customer Service

Pros:

• "The conversations I had over the phone were so helpful and I felt honest."
• "So helpful when buying a car, friendly, not pushy & couldn't of done anymore."
• "Joe and Anthony were a pleasure to deal with and we're very happy with our new car!"
• "Would recommend Alan Tully cars to anyone looking to purchase a car stress free."
• "Simply outstanding. Joe and the whole team were superb from enquiry to handover."
• "Customer service received from Joe Tully and all his associates was first class...very efficient, knowledgeable and helpful."
• "The service from Joe and his team could not have been better."

Cons:

• "Car is fine service very poor, so as long as you take my advice you should be okay."
• "They were friendly till I had to report issues. Then cold."
• "I always received an aggressive voice on the other end of the phone line."
• "Avoid this place ! I bought van from here looking at rating and look genuine place."
• "Mr Tully’s boys refused to take ownership of the problem."
• "Highly advised to avoid."
• "ALAN IS A NICE BLOKE TO DEAL WITH. THE SAME CAN'T BE SAID FOR HIS SON."

Car Quality

Pros:

• "Sold me an absolute pearl of a car at a fantastic price, I will be visiting again should I be in need of a vehicle."
• "The car was listed at a very fair price (less than similar cars we viewed)."
• "The car we've bought is a super low mileage model and just one of a number of cars available, all seemingly with an eye catching profile."
• "LOVE my new convertible, and it's running great!"
• "The car itself is fantastic, and was super clean and well presented."
• "Car was in mint condition."
• "The car on collection was presented to a very high standard."

Cons:

• "After 1 week I discovered some problems (temperature sensor, traction light coming and disappearing, engine oil lighting showing and sudden stop while driving)."
• "Purchased a lovely Alpina BMW from Harry. Good car and a decent place but the car needed rear tyres and discs and pads a couple of months after purchase as they were dangerously low."
• "Upon receiving the car, there were a few issues, the suspension knocking, the clutch began to slip & the front door catch broke."
• "The car had problems from the moment I turned it off once I got home."
• "The Jaguar Xf has many issues."
• "Typical cowboy sales it had five owners making me the 6th."
• "I've had nothing but issues from this car months on still fixing it."

After Sales Service

Pros:

• "First car had a couple of issues, but they took it back and fixed it without any fuss."
• "Allan had it booked in to Audi Derby for a consumption test. It came back, no questions asked, all sorted."
• "After sales service brilliant too."
• "I would fully recommend buying a car from Alan Tully."
• "Even when I had an issue with car a month later, the guys (without question) got it booked in and sorted asap."
• "Around a month after we bought the car it developed a suspension leak and Joe agreed to pay for the repair to be done at a garage local to me."
• "The after sales service provided by Joe was top notch."

Cons:

• "I fixed car at my own cost rather than get their attitude."
• "Don't make them wait over an hour with no offer even if a drink while you 'get the car from the being valeted'."
• "After a few weeks of driving the car, unfortunately an engine diagnostic warning lamp came on."
• "Let me put a honest review on here. I brought a Mercedes cls over a year ago. I seen many cheaper cars but picked them because of service. How wrong I was!"
• "The repair shop said there was no oil however there was no warning in the dashboard no sign of engine making excessive noise or any performance defect."
• "Completely wasted my time, called on Monday morning to view a car... Upon arrival I was told the car was sold on Saturday."
• "I bought a MK2 RS from Alan Tully Cars 2 months ago which recently developed a problem with the catalytic converter after contacting Joe telling him the issue I had with the car he informed me the catalytic converter wasn’t covered under the warranty."

Value for Money

Pros:

• "The car was listed at a very fair price (less than similar cars we viewed)."
• "Although it was a cheaper car he gave the same great service as if it was a more expensive model."
• "They have top quality cars and even put it through another MOT even though there was more than 6 months left just so I had a 12 month one upon purchase along with a service."
• "Great service this is my second car from this dealer I live 195 miles away from them but would not go anywhere else they are honest, stick to their commitments offer fair pricing."
• "My purchase was a 2006 SLK 280 and was exactly as described, and in great condition."
• "Got the most amazing car from them, at a great price."
• "I purchased my Volvo XC70 last September at a low price for this model, probably because the interior had suffered minor damage."