The Newbridge Stonehouse Reviews Summary

Service

Pros:

• "The last couple of times we have been to the Newbridge, we have been waited on by Sarah. Sarah is always so friendly, polite and nothing is too much trouble."
• "Sophie, working on the floor, was polite and made sure we had everything we needed throughout."
• "Kelly and Morgan were an absolute delight and really helpful during my visit last night."
• "The front of house staff are friendly and helpful."
• "Very competent staff, Kelly is a great team leader, Rhiannon is always polite and helpful (deserves a pay rise), Amy always nice."
• "The staff managing to get all 29 of served together, food was excellent and staff couldn't do enough for us."
• "Staff were fantastic finding us a table and helping in whatever way possible."

Cons:

• "Waited over 45 minutes for 2 pizzas to be made and served to our table."
• "Pretty poor customer service."
• "No members of staff tried to intervene."
• "Food OK and would eat again, however customer service poor."
• "Overall not a good experience, wouldn’t recommend it!"
• "Just didn't leave a good taste in my mouth."
• "The service was terrible all our order was wrong a inexperienced bar staff clearly struggled to serve us."

Food Quality

Pros:

• "Fab staff, helpful, New bridge looks good looks like someone cares about again. Food was hot and very tasty Beef was melt in your mouth. Gammon was so good."
• "Lovely food. Good range of vegetables and meat. Service was fast."
• "The chef's were all polite and provided hot, tasty and flavourful food."
• "The food was exceptional, the flavours where all there, the gravey was thick and the selection of vegetables was great."
• "Food was absolutely fantastic. The burger I had was the best I've had in a long time."
• "Did all you can eat breakfast here and it was lovely. Good food and a nice atmosphere."
• "The carvery is amazing here!"

Cons:

• "Very poor value for money - portion size is somewhat akin to a £2 microwave meal."
• "Carvery was down to one choice of meat by half seven in the evening which was a little disappointing."
• "Only one person slowly handing out meat on the carvery on a Sunday at 5 o'clock!"
• "Food was good except for 3 wee tiny slices of meat served at the carvery."
• "Carvery was Luke warm beef was very tough."
• "The black pudding tasted like it had been cooked in washing up liquid before being left out to dry long enough for its alternative life as a Frisbee."
• "Food was delivered stone cold and not for the 1st time."

Value for Money

Pros:

• "Cheap & cheerful."
• "The prices if it together less than a tenner is good. A bargain."
• "Had pizza very reasonably priced."
• "The value for the food was exceptional."
• "Food was good, and excellent value for money."
• "Breakfast was great value for the money."
• "The food is superb value: piping hot, fresh: the meats beautifully cooked."

Cons:

• "Drinks are expensive. Almost £7 for 3 small bottles of coke!!"
• "Overpriced drinks."
• "This place has great food. But today I was disappointed by high prices."
• "DO NOT GET TAKE AWAY. I visited here to get a takeaway carvery... the size of the takeaway portion was much less than the plates to dine in."
• "Carvery not good at all for the money 😕 smallest slice of meat and not a lot to choose from."
• "Not worth £8.99 each, I don't mind paying a reasonable price but you expect some type of value for money."
• "Had a carvery from this place and not that good tasted too cheap and tasted not good quality especially for the price you pay."

Ambiance and Cleanliness

Pros:

• "It was a very pleasant surprise to walk in and see how it had been transformed, it was very nice indeed."
• "Absolutely spotless tables and floors, including bathrooms."
• "Interesting pub/restaurant environment a bit crowded but a nice atmosphere."
• "Inside is elegantly styled and homely."
• "An absolute great pub/ restaurant ideal for families."
• "Car park was peaceful, good atmosphere and clean services."
• "The whole feel of the place has been lifted."

Cons:

• "Only reason it didn’t get full stars was because we had a homeless person come up to us twice begging for change whilst we were eating."
• "When first walking in the pub only had a few customers and the atmosphere was flat."
• "THIS PLACE ALWAYS UNCOMFORTABLE EATING THERE NEED TO SORT SOME AIR CONDITIONING FANS AINT ENOUGH."
• "Has a lot of throughput, so even though refurbed a few years ago it's starting to look tired again."
• "Bar area very tired and needs redecoration."
• "Inside had no air con & was way too warm."
• "The only downside was that there wasn't a single draft butter available - only stuff in bottles or lagers. Very poor."