Mercedes-Benz of Worcester Reviews Summary

Customer Service

Pros:

• "I can wholeheartedly recommend this dealership every time."
• "I recently had our 2012 E Class repaired at Mercedes Benz Worcester and was very impressed with the service I received."
• "I purchased a used car and Marcus was very helpful and professional from start to finish."
• "Everyone from the receptionist upwards was extremely helpful."
• "The guy who rebooked and also sorted the courtesy car was really helpful and on the day of the recall all the staff who were there on the day were brilliant and helpful."
• "I have nothing but praise for Mike larford who spent time to explain everything about the car I have purchased nothing was too much trouble."
• "I received exceptional service from Nathan H @ Mercedes Benz Worcester."

Cons:

• "The lady who I saw lacked the confidence or organisational skills needed at reception."
• "Not a great experience following a service of my car."
• "After three days with no contact back, I gave up and looked online on the Mercedes website."
• "Whilst booking to sort my car because of a recall on it had a vile experience with the Bromdford booking branch, rep called Michael was rude, belittling and obnoxious."
• "Just turn up on a saturdy afternoon, asked to speak to someone and was told no, but they are open on Sunday, sorry will keep my money in my pocket and find another dealership who wants to sell cars."
• "Will now be looking to change my car to a different make as Mercedes care is terrible and shocking customer service!"
• "The customer service from her was disgusting, as a loyal customer we should be treated equally to all others."

Vehicle Service Quality

Pros:

• "All was good afterwards and the fault was efficiently rectified."
• "Best Mercedes garage I've ever experience."
• "I was very pleased with the servicing of the vehicle by the workshop, all the staff at the dealership were helpful and informative, and the car was returned to me like the day I bought it."
• "Had my car serviced here... very impressed with the size and layout of the waiting area."
• "The car was immaculately presented, the handover was informative and the paperwork was limited and concise."
• "Service was done well within the time advised which was perfect."
• "The entire process was smooth, and I felt valued as a customer."

Cons:

• "Car was picked up with 53% fuel and returned with 38% fuel for a 19 Mile each way trip driven for over an hour."
• "Tailgate opened in the middle of the night on its own, dashboard display went 'white' (but reverted on it’s own), fuel consumption has plummeted after a software update."
• "I wasn’t told that my gearbox needed an oil change until my car was at the garage having its service."
• "Car was not cleaned due to being short staffed."
• "They forgot to put the covers that cover the entire chassis underneath."
• "A potential issue developed with my car after a known fault that was replaced under good will. Sales department try to charge me to have a look."
• "Had 2 new tyres fitted and my wheels were scratched during fitting."

Sales Experience

Pros:

• "The whole sales experience was 5****. I did have a minor issue with the car once I took delivery but the issue was corrected immediately with no inconvenience to myself."
• "Ryan in the service department he was very helpful and even gave me a little discount."
• "Luke Roessler and the Sales team have made my whole experience of buying a new car enjoyable."
• "Absolutely phenomenal service from our main sales man Richard he showed us a range of cars in our price budget and was so helpful from start to finish."
• "We've always had a fantastic experience with the Worcester dealership."
• "I purchased an A-Class in March - the process from start to finish was smooth and easy."
• "The Salesman i had the pleasure with was Keith Thompson in Worcester Branch. He wasn't pushy, which i found refreshing as i am also in sales."

Cons:

• "The sales department has been the constant let down for Mercedes Worcester."
• "Mercedes sellers are no longer motivated and just simply haven't got the drive that they used to."
• "Poor customer service post sale."
• "Very poor experience with your sales team at Worcester."
• "No communication between service book-in and sales team to book a demo."
• "My experience with one of sales executives James. W. He was fully unprofessional."
• "A real shame. This badge used to mean something and it has put me right off having another in the New Year now."