Pho Reviews Summary

Atmosphere and Decor

Pros:

• "Welcoming atmosphere, a wide range of food options on offer."
• "Very nicely situated on the upper level facing the harbour with a view of all the boats."
• "The inside of the restaurant was decorated well and had a nice atmosphere."
• "Beautiful food served promptly, fresh and hot."
• "Great Vietnamese restaurant. Very good menu choices."
• "Brilliant as all ways took a lovely lady for her first taste of pho she wanted to try the salad which she enjoyed."
• "Friendly staff, efficient service, beef noodles were delicious but crab noodles not so great."
• "The hangover cure bundle is a must buy, always tastes fresh and is very filling."

Cons:

• "Additionally, we weren't seen to by staff and waited over fifteen minutes before asking for the bill."
• "The cherry on the top was a hair in mango salad."
• "The curry had great taste but the rice was very dry and seemed like it was undercooked."
• "The restaurant was extremely busy and there was no tables available."
• "To be fully transparent our first visit when this pho opened wasn’t the best."
• "Firstly, our food was delicious each time we’ve visited. The service let them down on the first two visits."
• "The food was beautiful but more staff required to clear the tables."
• "Was working close by so I came in on a Monday evening and ended up coming in for the next 3 night."

Service Quality

Pros:

• "The staff greeted us well and discussed the veggie options."
• "Great service from Daisy today who was very knowledgeable of the menu."
• "The staff could not have been more helpful and friendly, also to our dog."
• "Thank you for the lovely experience."
• "Staff were friendly and great child accommodating."
• "The service from the staff was great, very attentive and helpful."
• "Our waitress was really friendly and took time to have a chat with us."
• "The staff were amazing friendly helpful and polite."

Cons:

• "I asked the server if there was onion in my selected dish and she just said 'I don't know'."
• "It took 15 mins for drinks to be served and we could never get the attention of waiters."
• "We had to ask for our drinks 4 times then finally our drinks arrived halfway during our main course."
• "The manager was patronising and accused my friend of lying after he found a COOKED FLY in his rice bowl."
• "The service was lovely. But the food is very bland, Vietnamese food is meant to be full of flavour."
• "I'm sure the prawns in the wok fried noodles were undercooked."
• "One of the staff accidentally spilled hot soup on my wife."
• "So I asked the waitress where our food is she replied oh it’s on the counter I’ll go get it if you want?"

Food Quality and Taste

Pros:

• "The starters were nice the mains poor taste and cold.... cold soup."
• "The beef combo pho, it has a mix of thinly sliced steak, brisket and meatballs."
• "The Vietnamese coffee is strong with a hint of bitterness but then rounded out by the sweetness of the condensed milk."
• "Beautiful food served promptly, fresh and hot."
• "Food and drinks were great. Service lets it down from being 5*."
• "The food was delicious and the service very professional."
• "The food came quickly and was lovely."
• "The food is great. I actually liked everything I ordered."

Cons:

• "The chicken tasted boiled and was dry and in one of our summer rolls we did find a hair."
• "We’ve eaten authentic Pho with my family before and we are very disappointed with the flavours and quality of food at this restaurant."
• "My coconut water was diluted with water a lot - you could hardly taste the coconut water."
• "The food was good but the service was excellent. Ofir (apologies if I got the name wrong) was so attentive, friendly and took the time to explain the menu."
• "The food tastes amazing, with good portion sizes, and it feels like you've done your body a favour too rather than ruined the diet!"
• "I used to love this restaurant and ate here a lot."
• "The food was nice, the service was shocking."
• "The food wasn’t even worth the wait."